Technology Operations Manager, Wells Fargo

Wells Fargo

Location:
United States, Iselin

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

120000.00 - 196000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Technology Operations Manager to manage and develop a team of individual contributors with low to moderate complexity and risk in Technology Operations, manage operational outcomes of key IT services, identify process improvements, and ensure risk management compliance.

Job Responsibility:

Manage and develop team of individual contributors with low to moderate complexity and risk in Technology Operations
Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
Identify and recommend opportunities for technology operations process improvement and development
Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
Leverage enterprise tools to digitize work-flows as appropriate, asset and configuration management, metrics and measurement of services including availability SLAs, OLAs, mean time to recovery, repeat incidents and issues
Instill repeatable processes that consistently meet SLAs and OLAs
Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
Institute controls in partnership with Operation Risks to ensure risk management is sustainable
Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
Make decisions and resolve issues regarding resources, objectives and operations of technology operations to meet business objectives
Interpret and develop policies and procedures
Collaborate with and consult with peers, colleagues and multiple level managers
Manage allocation of people and financial resources for technology operations
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

4+ years of Technology Operations experience, or equivalent demonstrated through work experience, training, military experience, education
2+ years of Leadership experience
2+ years of experience utilizing ServiceNow, navigating reporting and analytics capabilities
2+ years of experience working in cross-functional Agile teams with Product Owners, Scrum Masters, and Developers

Nice to have:

4+ years of experience in desktop support, with at least 2 years in a supervisory or managerial role
Proficiency in troubleshooting and supporting Windows and Mac operating systems, Microsoft Office Suite, and common desktop applications
Strong leadership and team management abilities, with a focus on developing and motivating team members
Lead planning and execution of MAC (Move, Add, Change) activities, including after-hours coordination and resource management
Experience with ServiceNow Field Service Management (FSM) module
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users
Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure
Ability to motivate and provide performance feedback to staff
Strong analytical skills with high attention to detail and accuracy
Strong time management skills and ability to meet deadlines
Advanced knowledge of Cloud Computing
Exposure to financial services environments

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technology Operations Manager