Technology Operations Manager

• Assist in overseeing platform operations including cloud providers, data centers, SaaS solutions, environments, and integrations
• Support business operations and technology compliance initiatives across the organization
• Lead security operations with comprehensive focus on security frameworks, data security, and identity/access management
• Drive risk and compliance efforts including vendor/client legal agreements, DDQs, tech policy management, and BCP testing
• Develop, implement, and maintain security policies and procedures aligned with industry standards and regulatory requirements
• Conduct regular security assessments and drive remediation efforts
• Lead service and support functions including incident management, client technical support, production support, and internal systems and desktop support
• Implement and maintain metrics reporting, technical change announcements, and documentation
• Help manage team culture, talent attraction, retention, and development processes
• Support financial management including budget planning, cost management, and resource allocation
• Supervise release and change management processes to ensure smooth production deployments
• Track and improve operational efficiency metrics (MTTD, MTTR, change success ratio, service availability)
• Maintain relationships with key stakeholders including technical teams, executives, clients, and vendors
• Build client trust through system uptime, proactive issue detection, and effective service delivery

• 7+ years of experience in technology operations, infrastructure management, or similar technical leadership roles
• Bachelor’s degree in Computer Science, Business Administration, or related field
• technical certifications preferred
• Located in the NYC tri-state area with the ability to be in our NYC office 2-3 days a week, preferred
• Proven track record in managing technology operations in financial services or trading environments
• Strong understanding of cloud infrastructure, SaaS solutions, and modern IT management practices
• Strong experience with security frameworks (NIST, ISO 27001), risk management, and compliance in regulated environments
• Security certification required (CISSP, CISM, Security+, or equivalent)
• Experience implementing and managing comprehensive security programs
• Excellent leadership skills with the ability to manage teams, contractors, and vendor relationships
• Strong financial acumen for budget planning and cost management
• Knowledge of incident management methodologies and service delivery metrics
• Experience with release management and change control processes
• Exceptional communication skills across all levels of the organization
• Ability to build and maintain relationships with clients and technical stakeholders

Programming: Python, SQL would be a plus

• Highly competitive compensation
• Fully paid medical, dental and vision coverage
• Remote work
• Team-oriented and collaborative company culture