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Formlabs GmbH Logo Formlabs GmbH · IT - Administration

Technology Operations Intern

United States, Somerville Employment contract · Job Posted June 10, 2026
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Job Description

At Formlabs, our diverse team needs the office operating smoothly at all times. To get our best work done, we need our IT and systems administration to run at peak efficiency. You will be asked to put your creativity to work to develop enduring, innovative solutions. You will act as our in-house technical support by troubleshooting our IT issues. You will help analyze and troubleshoot common problems in systems and services, research and design new solutions, and implement, integrate, and program those solutions. If you are highly motivated, organized, and love supporting a diverse company in accomplishing great things, we want you to join our Technical Operations team as our Technology Operations Intern.

Job Responsibility

  • Act as the primary troubleshooter for technical support systems, applications, hardware and user account issues
  • Promptly respond to Tier 1 help desk requests
  • Be an essential part of the employee onboarding process including account creation and computer provisioning
  • Provision replacement computers for existing employees as required
  • Assist with asset management & inventory, tracking the full lifecycle of assets
  • Ensure that company productivity is rarely impacted by an IT or systems issue
  • Support our teams with office systems such as phone, conference, and A/V
  • Refer help requests to an appropriate colleague for resolution
  • Enter all issues into the Help Desk system, and update status as it changes
  • Build and maintain self-service documentation on common fixes for our tech-savvy employees, as well as internal documentation for team reference

Requirements

  • Experience with IT, Technology, and/or Systems
  • Always looking for a better way to get the job done
  • Independent and creative problem solver
  • A foundational understanding of networking
  • Love to constantly learn at lightning speed

Nice to have

  • Servicing tickets in a help desk environment
  • Computer repair
  • Google Workspace administration
  • Jira administration
  • 3D Printing and CAD software
  • MDM software (Iru, Intune)
  • ITAM software (AssetSonar)

What we offer

  • Flexible Out of Office Plan
  • Salaried bi-weekly pay schedule
  • Ample on-site parking & pre-tax commuter benefits
  • Catered on-site lunches (3x per week), snacks, beverages, & treats
  • Cohort-based social and professional development experience for interns
  • Many opt-in culture events across our diverse community
  • Unlimited 3D prints
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