Technology Operations Analyst

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders
• Updates/writes documentation and procedures and assists with related training

2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Basic understanding of ITIL concepts
• ITIL certification will be desired
• Proven track record in Project Coordination at a large-scale operation
• Self-learning and operate with minimal supervision.
• Excellent communication skills
• Excellent analytical & interpersonal skills.
• Ability to work in a team.
• Ability to multi-task in a fast-paced environment