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Technology Operations Analyst

Philippines, Cebu City · Job Posted April 16, 2026
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Job Description

Wells Fargo is seeking a Technology Operations Analyst

Job Responsibility

  • Participate in initiatives and identify opportunities for technology operations
  • Evaluate basic or tactical challenges that require research and evaluation
  • Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
  • Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
  • Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
  • Reduce the impact of application and infrastructure failures on business delivery
  • Engage various teams of trouble-shooters to assess system health and issues
  • Present recommendations for resolving more complex situations
  • Provide information to functional colleagues, internal partners and stakeholders

Requirements

  • 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years Windows 10/11 support, laptop/desktop troubleshooting, peripherals
  • Knowledge in Basic Networking / Structure Cabling
  • Apple MAC OS experience
  • Azure / Gen AI Certification is a plus
  • Device Management: Basic Intune device sync, compliance checks, policy awareness
  • Azure AD / Entra ID fundamentals
  • M365 / OneDrive
  • Networking (Basic)-LAN/Wi‑Fi troubleshooting, IP basics, TCP/IP fundamentals, DNS, DHCP basics
  • IT Service Management / Tools-Ticket handling experience (ServiceNow preferred)

Nice to have

Azure / Gen AI Certification is a plus

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