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Technology Operations Analyst

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
Philippines, Taguig City

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Wells Fargo is seeking a Technology Operations Analyst who will be responsible for managing End User IT hardware assets like laptops, desktops, monitors, IP phones, data phones, headsets, etc., through the asset management lifecycle ensuring superior end user experience. This role focuses on maintaining inventories, managing repair services, internal asset movements, tracking returns and disposals, and adhering to standard operating procedures while enhancing the efficiency of IT operations.

Job Responsibility:

  • Participate in initiatives and identify opportunities for technology operations
  • Evaluate basic or tactical challenges that require research and evaluation
  • Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
  • Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
  • Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
  • Reduce the impact of application and infrastructure failures on business delivery
  • Engage various teams of trouble-shooters to assess system health and issues
  • Present recommendations for resolving more complex situations
  • Provide information to functional colleagues, internal partners and stakeholders

Requirements:

  • 2+ yrs experience in Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Candidate must be a graduate of a bachelor’s degree or higher
  • Experience of 2+years in End User IT asset management Support Roles
  • Knowledge in supply chain management
  • Strong analytical, oral & written communication skills
  • Fluency in English and at least one regional language
  • Experience of working across one or more geographic territories or regions
  • Certification or knowledge about hardware IT assets management
What we offer:
  • Equal opportunity employer
  • Medical accommodation during application or interview process

Additional Information:

Job Posted:
July 03, 2025

Expiration:
July 13, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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