Technology Operations Analyst - Windows Administrator, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is looking for a Technology Operations Analyst to participate in and support implementation of business solutions, determine the impact of changes made to existing hardware, software, and schedules, and perform daily validations of application by performing critical functional checks to ensure that its stable for business users.

Job Responsibility:

Participate in and support implementation of business solutions
Determine the impact of changes made to existing hardware, software, and schedules
Review tactical issues, policies or procedures
Perform daily validations of application by performing critical functional checks
Monitor all the scheduled batch jobs and work on fixing in case of failures
Audit complex critical systems delivery for business processes
Determine the impact of new products and tools implementation across the business and mitigates potential issues
Reduce the impact of application and infrastructure failures on business delivery
Present recommendations for resolving more complex situations
Provide technology information managers, functional colleagues and stakeholders

Requirements:

2+ years of Technology Operations experience
2+ years of experience in System Administration & Desktop troubleshooting skills
Proficient knowledge on Microsoft Operating System (Windows 7, Windows 10 and Windows 11)
A good understanding of network terminologies, Cisco products
Working knowledge on Windows Server administration principles
Strong skills on incident management
Understanding and participation skills on problem management space
Ability to handle multiple assignments simultaneously
Ability to actively and professionally participate in detailed discussions with various levels of management
Ability to collaborate with distributed team members on new technology initiatives
Strong customer focus and ability to translate high level customer requirements into actionable business and technical requirements
Knowledge of imaging, Backup and storage solutions
Experienced in supporting Apple Operating Systems and Servers
Knowledge of Apple hardware
Microsoft Experience (preferably but not essential MSCE) – incl. AD, Exchange, Office 365, Intune MDM
Experience of Network/Firewalls/Printers setup and maintenance
Experience with Mobile Phone/Ipad setup
Ability to Manage SLA’s and Priorities
Good Customer Service skills
Excellent background in Technical Support
Knowledge of ITIL an advantage
ITIL certification
Knowledge on VMWare Concepts, Azure Cloud Concepts, SNOW, OS troubleshooting skills

Nice to have:

Apple ACSP or ACTC Certification
MSCE
ITIL certification

What we offer:

Equal opportunity employer
Accommodation for applicants with disabilities is available upon request

Additional Information:

Job Posted:
June 05, 2025

Expiration:
June 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technology Operations Analyst - Windows Administrator