Technology Officer / Technical Team Lead Job at Robert Half (Austin)

Technical Team Lead

As a Technical Team Lead, you will provide guidance and support to our service t...

Location

Salary:

55000.00 - 70000.00 USD / Year

Darkhorse Technologies

Expiration Date

Until further notice

Requirements

Knowledge of PC hardware installation, repair, testing, and troubleshooting
Knowledge of scripting within a Windows environment
Familiarity of Microsoft Windows and Office applications
Familiarity of Cisco networks
Proven troubleshooting and problem-solving skills
Organization and attention to detail
Ability to multitask
Ability to work independently without assistance from others
Ability to manage and direct the work of others
1-2 years of tech support experience

Job Responsibility

Serve as the primary point of contact for all technician questions and issues
Serve as the primary point person monitoring Slack channels to ensure technicians are receiving ideas and guidance to resolve their tickets
Serve as the first line of defense for escalations
Manage high priority escalations with finesse and respond in a timely manner
Engage directly with customers and management and ensure robust status communication
Monitor the service board and Nilear to ensure technicians are completing tickets in a timely manner
Provide guidance or reassign tickets as needed when technicians are stuck and cannot move forward
Collaborate with Service Coordinators and Service Board Analysts to ensure effective flow of tickets
Provide additional support as needed on days that are busy or short-staffed
Drive customer satisfaction, technical proficiency, timeliness of support delivery, and understanding customer needs around speed, quality, and value

Fulltime

ISaaS Technical Team Lead

Responsible for the successful development, implementation, schedule, and cost p...

Location

United States , Washington

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelors degree in information technology, cybersecurity, data science, information systems, or computer science, from an ABET accredited or CAE designated institution
Minimum 10 years of experience in Information Technology (IT) and/or Information Security (IS)
Active Top Secret Security Clearance

Job Responsibility

Manages all the teams that comprise the ISaaS program
Manages one or more projects or programs, may manage an operating office and supervises professional and technical personnel performing in their customary disciplines
Trains and supervises personnel
Responsible for all phases of the program budget
Performs analysis for call order reviews with various software
Develops Quality Assurance Programs for all products and services
Responsible for recruiting, interviewing, and hiring staff
Assigns staff and provide technical direction as necessary to complete task
Monitors call order, subcontract, and funding
prepares forecasts of program financial performance

Information Technology Support Team Lead

Our client, a leading financial services company based in London, is seeking an ...

Location

United Kingdom , London

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

Deep experience supporting and managing Windows desktops, Office 365, and Azure Virtual Desktop environments (critical)
Strong expertise in Mobile Device Management and Microsoft Intune, with specific experience in Azure AD (required)
Familiarity with Windows Server environments and general server management
Working knowledge of Microsoft Azure (with core platform services managed by a separate team)
Experience with networking and firewalls, including traditional infrastructure such as Cisco routers
Understanding of Azure virtual networking concepts
Strong hands-on support experience with a proactive service mindset (critical)
Experience managing at least 1–2 team members (required)
Experienced in IT Service Management processes and ticketing systems (required)
Some exposure to Information Security practices

Job Responsibility

Lead end-user and core infrastructure services
Ensure a stable, secure, and high-performing technology environment across the organisation
Take ownership of critical desktop and device platforms
Contribute to infrastructure operations
Work closely with platform, security, and project teams to deliver improvements across the environment

Fulltime

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis

Job Responsibility

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

New

Innovation And Technology Lead

In this role, as Innovation and Technology Lead (m/f/d), you shape the future of...

Location

Germany , Rostock; Hamburg

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Degree in engineering, applied science, or equivalent
Several years of industrial experience in research and development, ideally within the area of control, digitalisation, sensor and electrical support systems
Strong knowledge of the development process of wind farm and turbine control
High degree of flexibility to work with all areas of the company in international and diverse teams
Excellent communication, leadership and integration skills, with advanced proficiency in English
Hands-on mentality with a strong decision-making personality
Proficient in common and specialized engineering IT tools, MS Office including Project/Planner

Job Responsibility

Drive technological advancements in Nordex wind turbine generator technology and associated systems
Initiate and drive innovation with a focus on reducing cost of energy for wind turbine generators
Lead and conduct engineering analyses, studies, and calculations on concept level
Manage small to medium sized diverse and interdisciplinary project teams
Serve as a technical advisor for product strategy, engineering and upper management
Professionally document results and communicate with all company functions

What we offer

Flexible working hours
Various working time models
Up to 8 days of mobile work per month
80% subsidy for the public transportation ticket (Deutschlandticket)
€15 employer contribution for bike leasing
Company pension scheme
Option of occupational disability insurance
Health days
Company sports activities
Office yoga

New

Operations Project Team Lead - CDD

Descartes Underwriting is seeking an external Operations Project Leader to suppo...

Location

France , Paris

Salary:

Not provided

Descartes Underwriting

Expiration Date

Until further notice

Requirements

Completed a master’s degree from a leading Engineering school or Business school with a specialization in Data Analytics or/and Engineering sciences or/and Risk management or/and operations
5-10+ years’ experience in a similar position (technology or IT environment) or in a consulting position in a fast-paced environment
Experience managing projects with multiple stakeholders and fostering alignment
Good interpersonal skills & ability to work with different profiles
Excellent communication and presentation skills, with the ability to convey complex information in a clear and compelling manner
Curiosity & basic understanding of the best practices and technical landscape of the development software lifecycle
Familiarity with project management methodologies and technology development processes
Fluency in French and English
Interested in Artificial Intelligence

Job Responsibility

Lead, mentor, and empower the Operations Project team
Proactively develop the skills and expertise of team members to enhance their performance and career growth, notably in project management and deployment of best practices
Foster a culture of continuous improvement within the team, proactively identifying opportunities for process optimization and innovation within the Operating Platform in collaboration with other departments to improve the overall efficiency of the company
Develop a deep understanding of our users' needs by engaging regularly with stakeholders across Operations, Finance, Marketing, CIO office and Business Development teams, to improve process and workflow integrations, specifically in operations solutions
Contribute actively to defining the strategic direction of the Operating Platform, maintaining a comprehensive understanding of the interconnections between various tools in close collaboration with the Product team
Define and maintain the team's roadmap, effectively managing priorities to align with business objectives, encompassing both project initiatives and ongoing operational tasks (run) in close collaboration with the Product team
Ensure seamless and proactive communication with both internal users and the technical development team (DSD)
Coordinate effectively with cross-functional teams and stakeholders to ensure project alignment and successful outcomes
Ensure clear and consistent communication of the team's progress, both internally within the team and externally to relevant stakeholders
Provide guidance and oversight for the planning, execution, and monitoring of all projects within your team's scope

What we offer

Opportunity to work and learn with teams from the most prestigious schools and research labs
Commitment to continued learning and development
Work in a collaborative & professional environment
Be part of a dynamic international team, passionate about diversity
Join a company with a true purpose – help clients be more resilient towards climate risks
A competitive salary, bonus and benefits
You can benefit from punctual home office days

Fulltime

Team Lead, IT support APAC

As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepp...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment
Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship
Strong business acumen and know how to empower your team in their day-to-day stakeholder interactions
Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments
Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads
Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana
Fluent in English (written and spoken) with excellent, sharp communication skills
Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively

Job Responsibility

Lead & define success
Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals
People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR)
Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale
Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified
Deliver results & scale impact
Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service
Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows
Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery
Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy

Fulltime

Production Technical Lead

Production Technical Lead (PTL) is a shop-floor position responsible for Safety,...

Location

United States , Oakland

Salary:

Not provided

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

High school diploma or GED
Minimum 4 years of manufacturing experience, preferably in the food industry
Proven experience with troubleshooting processing equipment and implementation of technical solutions
Production Lead experience preferred
Lean Manufacturing experience preferred
Basic computer and typing skills, including Microsoft Office
Clear and concise written and verbal communication skills
Leadership through influence and coaching
Understand, adhere to and uphold standards for safety, quality and productivity
Write routine reports, procedures and provide training to assigned personnel

Job Responsibility

Serve as a subject matter expert for food processing equipment, formulations and manufacturing methods
Provide direction on process optimization and equipment utilization
Lead troubleshooting technical issues on the production floor
Facilitate NWT shift huddles, weekly “drumbeat” and other meetings to communicate performance, share challenges, solicit ideas and provide recognition
Via Standard Work, ensure centerline compliance for area of responsibility
Provide training and coaching to front-line operators to strengthen technical capability and ensure a safe and productive operation
Identify opportunities to improve Overall Equipment Effectiveness (OEE), reduce waste and enhance product quality
Monitor appropriate key performance indicators (KPIs) related to Safety, Quality and Cost
Ensure material usage and weight control is measured and at standard
Ensure process and equipment operate at expected rates

Fulltime

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Technology Officer / Technical Team Lead

Job Description

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