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Technology Manager role at Carrier Global Corporation, a global leader in intelligent climate and energy solutions. The role involves solution architecture, technical leadership, platform development, integration, collaboration, and platform maintenance for ServiceNow.
Job Responsibility:
Define and implement scalable, performant ServiceNow solutions that align with business needs
Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks
Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements
Customize and implement SRE practices for platform and associated products/applications
Provide architectural guidance and technical mentorship to ServiceNow developers and administrators
Conduct code reviews, technical audits, and system performance optimizations
Establish governance policies for instance management, upgrades, and platform security
Oversee the customization and configuration of ServiceNow applications and modules
Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint
Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs
Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server
Optimize workflows and automation using Integration Hub and Orchestration
Ensure seamless data flow between ServiceNow and enterprise applications
Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions
Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies
Communicate technical concepts effectively to both technical and non-technical stakeholders
Manage ServiceNow upgrades, patching, and instance performance monitoring
Ensure minimal disruption and adherence to ServiceNow’s upgrade best practices
Stay up to date with new ServiceNow releases and features
Requirements:
12-15 years of total software engineering/ IT experience
15+ years of ServiceNow development/Ops & Technical architecture experience
Deep understanding of ServiceNow architecture, data model, and development best practices
Proficiency in JavaScript, Glide APIs, Flow Designer, and UI development
Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware
Understanding of cloud infrastructure, IT security, and compliance frameworks