Technology Lifecycle Services Renewals Intern Job at IBM Deutschland GmbH (Brookhaven, Dallas)

Cisco Life Cycle Services Representative

The Life Cycle Management, Cisco Lifecycle Services Representative will be respo...

Location

United States , Denver

Salary:

85000.00 - 95000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Bachelor’s degree preferred
Minimum of 5 years of Cisco maintenance renewal management or lifecycle experience required
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks
Proven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlines
Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams
Strong presentation skills preferred
Ability to establish and execute deadlines in a fast-paced environment
Emphasis on ability to build and maintain relationships
Strong analytical skills regarding client quotes, reports, manufacturer data

Job Responsibility

Own and execute on assigned Cisco renewal opportunities within assigned accounts
Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal
Work with sales to identify and present upsell opportunities within existing client base
Position multi-year deals & co-term with other license opportunities as to increase size of deals
Engage Cisco support teams and build accurate quotes in CCW-R, 6-12 months advance of expiration
Provide clients with accurate renewal quote that is in alignment with established timelines
Address and resolve install base inaccuracies to ensure customers, Cisco and Trace3 install base data are aligned and accurate
Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage
Take actions to reduce complexity e.g., minimize # of contracts
Participate and contribute to customer Quarterly Business Reviews as required

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

FLEX Senior Analyst - Software Asset Management

This role will provide Software Asset Management “SAM” support to the Global Tec...

Location

United States , Bethesda

Salary:

33.94 - 55.77 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 3 years relevant work experience including complex data analysis and financial modeling or equivalent work experience
Previous Service Now Software Asset Management experience preferred
Knowledge of Bigfix, Maark & WorkspaceOne or other discovery tools
Knowledge of ServiceNow and Flexera or other asset management tools
Strong excel spreadsheet skills, word processing, and presentation software skills
Ability to organize and interpret complex, detailed asset management information and present analytical results in manner appropriate for senior management decision-making (both orally and in writing, in memos or presentation format)
Capable of extracting, interpreting, and manipulating database table structures
Ability to manage multiple projects, and work both independently and as part of a team
Excellent interpersonal skills
able to maintain effective relationships with internal and external customers

Job Responsibility

Proactively monitors, enforces, and updates the workforce technology hardware and software standards to meet business requirements and evolving needs
Maintains asset information in the asset management tool, including product models, discovery models, product contracts and software entitlements defined within the scope of their area
Tracks, monitors, and analyzes asset data for utilization, deployment, and reconciliation to drive compliance and cost savings
Supports analytical activities related to workforce technology sourcing and renewals, including developing moderately complex financial models to help leadership make informed business decisions
Applies data management best practices to cleanse, process, document, validate and report asset management data
Responsible for developing and distributing regular reports in Excel and PowerPoint to Global Technology Procurement leadership
Leverages data to identify and surface opportunities to reduce costs, reduce risks, and/or improve operational efficiencies
Assists with presentation development for executive audiences
Establishes and maintains effective relationships with internal stakeholders and vendors
Enables self-service for employees procuring workforce technology assets through Marriott’s established procurement process

What we offer

coverage for medical, dental, vision
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
401(k) plan
stock purchase plan

Fulltime

Senior Legal Counsel, Commercial

Tines is seeking a proactive, business oriented Senior Legal Counsel, Commercial...

Location

United States

Salary:

185000.00 - 200000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

J.D. (or equivalent) and active U.S. bar membership in good standing
7+ years of post-qualification experience
Demonstrated experience across the software procurement lifecycle (SaaS and on-prem)
Proven experience negotiating complex technology and professional services contracts with commercial customers, as well as key channel, reseller, and strategic partner agreements
Strong commercial judgment with the ability to balance legal risk and business objectives
Excellent drafting, negotiation, and communication skills, with the ability to explain complex legal issues in plain language
Comfortable creating structure, improving processes, and operating independently in the unknown

Job Responsibility

Lead and Negotiate Commercial Transactions: Partner with internal stakeholders to manage commercial contracting across the full deal lifecycle
Draft, review, and negotiate a wide range of agreements including SaaS subscription agreements, master services agreements (MSAs), professional services agreements, subcontracts, teaming agreements, and channel or reseller arrangements
Support both direct and indirect sales models across public and private sector opportunities
Partner with global Sales teams on enterprise commercial contracts, renewals, and complex customer negotiations
Develop and maintain templates, playbooks, and scalable contracting processes
Collaborate Cross-Functionally: Provide pragmatic legal advice on data protection, privacy, IP, and commercial contracting issues
Build strong, trust-based partnerships with internal stakeholders across go-to-market, security, finance, and product teams
Take ownership of complex, unstructured problems and design practical, business-aligned solutions
Contribute to the continued build-out of the in-house Legal function

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

New

Head of Customer Success

As Head of Customer Success, you will lead Highspot’s Customer Success organizat...

Location

United States

Salary:

176400.00 - 265300.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale
7+ years of direct client management experience with enterprise-level customers
Demonstrated ability to design, build, and scale global organizations and processes
Track record of owning retention, growth, and customer satisfaction metrics across a large customer base
Proven executive leadership and decision-making capabilities with strong operational rigor
Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives
Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics
Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes
Successful history of hiring, developing, and retaining world-class talent across leadership and frontline roles
Strong technical and product acumen, with the ability to translate customer needs into product strategy

Job Responsibility

Drive Customer Value & Growth: Ensure every customer experiences a consistent, high-quality engagement throughout their lifecycle
Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer base
Provide executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders
Cultivate Deep Product Expertise: Uphold one of the hallmarks of Highspot’s Customer Success team by developing and maintaining deep knowledge of our platform and its integrations within customer environments
Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption
Champion product expertise as a differentiator for our team, reinforcing credibility and trust with customers at every level
Foster a High-Performance Culture: Hire, coach, and develop top talent at every level of the CSM org
Set and uphold high performance and engagement standards, balancing accountability with empathy
Cultivate a culture that embodies Highspot’s guiding principles, especially “Enjoy the Ride.”
Collaborate Cross-Functionally: Partner with Product leadership to channel customer insights into product strategy and innovation

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Graduate Insurance Programme

Lawes Group are working with a leading global insurance organisation who have an...

Location

United Kingdom , London, Birmingham, or Glasgow

Salary:

Not provided

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Minimum 2:1 BSc/BA degree or equivalent in any subject
Strong written and spoken English
additional languages beneficial
Proficient in Microsoft Office (Excel, Word, PowerPoint)
High accuracy, attention to detail, and excellent organisational skills
Proactive, adaptable, and solutions-oriented approach under tight deadlines
Collaborative, curious, and eager to learn
demonstrates a positive “can-do” attitude
Results-driven with a strong commitment to personal and professional development
Flexibility to undertake on-the-job training, including potential placements in other offices

Job Responsibility

Assist in underwriting and processing new and renewal business in line with underwriting appetite, authority levels, and business objectives
Support efficient working practices and adherence to underwriting guidelines
Participate in meetings with brokers and internal stakeholders
Provide high-quality service to both underwriters and brokers while developing technical knowledge and broader commercial skills
Assist in producing, maintaining, and monitoring exposure reports
Ensure all policy documentation, quoting timeframes, and renewal processes meet internal standards and regulatory requirements
Work within established conduct, compliance, and peer review frameworks
Engage fully in a structured learning and development programme comprising 70% on-the-job learning and 30% off-the-job learning, including full support to achieve professional qualifications
Supporting underwriters with administrative and technical tasks
Recording, processing, and monitoring insurance risks

Fulltime

New

IT Contracts and Assets Lead

The IT Contracts and Assets Lead plays a key role in managing IT procurement, ve...

Location

United States , Warren

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
Master’s Degree (MBA) preferred
7+ years in IT procurement, contract management, or similar roles within a global organization
Experience reviewing, negotiating, and managing vendor contracts (MSAs, SOWs)
Familiarity with DOA, capital authorization processes, and policy compliance
Industry experience in pharmaceuticals or biotechnology is a plus
Deep knowledge of procurement processes and legal contract language
Skilled in securing favorable terms and managing vendor relationships
Familiar with IT systems, software, and infrastructure
Able to manage multiple timelines and analyze contract risks or savings opportunities

Job Responsibility

Ensure IT procurement activities comply with internal policies and Delegation of Authority (DOA) guidelines
Act as liaison between IT, Finance, and Procurement to streamline purchasing processes
Monitor vendor engagements and flag non-compliance risks
Oversee the full lifecycle of vendor contracts, including review and renewal of Master Service Agreements (MSAs), Statements of Work (SOWs), and change orders
Support vendor negotiations to secure favorable terms aligned with organizational goals
Identify opportunities to consolidate or renegotiate agreements for cost optimization
Maintain a centralized repository for all IT contracts, revisions, and Capital Authorization Requests (CARs)
Track capital and operational expenses related to procurement
Develop reports for contract status, asset usage, and compliance metrics
Work closely with IT leadership to align procurement and contract strategies with business needs

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Head of Customer Success

We are hiring a Head of Customer Success to lead a growing international hub in ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Randstad

Expiration Date

January 30, 2026

Requirements

10+ years’ experience in Customer Success, Commercial Operations, Service Delivery, Transformation, or similar client-facing functions within a technology, SaaS, or digital environment
Demonstrated experience in driving customer transformation and product adoption strategies at scale
Strong people leadership track record — ability to hire, develop, and inspire high-performing teams
Able to navigate a matrix environment, influence stakeholders at all levels, and manage competing priorities
Strategic thinker with a structured problem-solving approach and ability to translate business needs into execution plans
Exceptional communication skills, comfortable presenting at regional or global forums
Prior experience in driving customer lifecycle execution, renewals operations, or subscription models will be an added advantage

Job Responsibility

Develop and execute the long-term strategy for the Customer Success organisation in Kuala Lumpur, aligned with regional and global business priorities
Build, lead, and coach a high-performing team capable of driving customer outcomes, adoption, and measurable service performance
Own P&L and key performance metrics including customer satisfaction, retention, renewal rates, commercial performance, and internal engagement
Ensure strong alignment between Customer Success, Product, Strategy, Sales, Delivery, and Support teams to drive seamless customer journeys
Design and optimise intervention models across the entire customer lifecycle, including segmentation strategy and scalable delivery frameworks
Partner with global customer-facing teams to execute programs that improve product usage, customer retention, and account expansion
Champion customer advocacy across the organisation, ensuring customer needs and insights influence business decisions
Serve as a senior member of the KL leadership team, supporting post-sales business growth initiatives

What we offer

Opportunity to lead a large-scale Customer Success organisation supporting multiple geographies
Strategic role with direct influence on retention outcomes, customer adoption, digital delivery, and global enablement
Exposure to senior global stakeholders and the ability to shape best-practice customer success models across markets

Vendor Management - Vice President

The Vendor Management team within Marketing, Transformation and Delivery is resp...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in Marketing and retail bank/financial services industry experience
Requires attention to detail, advanced project management skills, good communication and problem-solving skills
Demonstrated organizational skills and ability to manage multiple tasks/projects at once
Creative problem solving and sense of ownership
Solid communication, presentation and project management skills
Ability to work well under tight deadlines in a fast-paced and team-oriented environment
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Vendor Strategy & Sourcing: Collaborate with channel leads to develop and implement a comprehensive vendor strategy for marketing execution, identifying key vendor categories
Conduct market research to identify potential new vendors, emerging technologies, and best practices in marketing vendor management
Participate in the vendor selection process, including RFI/RFP development, proposal evaluation, and capabilities assessments
Assist sourcing and business leads on negotiating contracts, pricing, and service level agreements (SLAs) to ensure favorable terms, cost efficiency, and alignment with business needs
Relationship & Performance Management: Establish and maintain strong, collaborative relationships with key vendor partners, acting as the primary point of contact
Define, track, and report on key performance indicators (KPIs) and SLAs for all marketing vendors
Conduct regular performance reviews and business reviews with critical vendors
Identify and address performance gaps, ensuring corrective actions are taken and service quality is consistently met or exceeded
Facilitate effective communication and collaboration between internal marketing teams and external vendors to ensure seamless project execution
Contract & Financial Management: Manage the lifecycle of vendor contracts, including renewals, renegotiations, and terminations, in collaboration with legal and procurement departments

Fulltime

Technology Lifecycle Services Renewals Intern

IBM Deutschland GmbH

Location:
United States , Brookhaven, Dallas

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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