Technology Lifecycle Services Renewals Intern Job at IBM Deutschland GmbH (Brookhaven, Dallas)

Cisco Life Cycle Services Representative

The Life Cycle Management, Cisco Lifecycle Services Representative will be respo...

Location

United States , Denver

Salary:

85000.00 - 95000.00 USD / Year

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Bachelor’s degree preferred
Minimum of 5 years of Cisco maintenance renewal management or lifecycle experience required
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks
Proven ability to manage multiple projects at a time while paying strict attention to detail to meet deadlines
Must be a good collaborator, communicator and facilitator with customers and internal cross functional teams
Strong presentation skills preferred
Ability to establish and execute deadlines in a fast-paced environment
Emphasis on ability to build and maintain relationships
Strong analytical skills regarding client quotes, reports, manufacturer data

Job Responsibility

Own and execute on assigned Cisco renewal opportunities within assigned accounts
Coordinate and collaborate with customer and internal teams to establish timelines, action items, responsibilities and associated due dates of renewal activities in a manner that results in an on-time renewal
Work with sales to identify and present upsell opportunities within existing client base
Position multi-year deals & co-term with other license opportunities as to increase size of deals
Engage Cisco support teams and build accurate quotes in CCW-R, 6-12 months advance of expiration
Provide clients with accurate renewal quote that is in alignment with established timelines
Address and resolve install base inaccuracies to ensure customers, Cisco and Trace3 install base data are aligned and accurate
Collaborate with customer and sales team to capture all items available to renew in the renewal scope. Identify and communicate risk. Work to close gaps in coverage
Take actions to reduce complexity e.g., minimize # of contracts
Participate and contribute to customer Quarterly Business Reviews as required

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Manager of Information Technology

The Manager of Information Technology will own and oversee internal IT operation...

Location

United States , Chicago

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Oversee internal IT operations and infrastructure
Strengthen cybersecurity posture in partnership with outsourced vCISO provider
Elevate internal technology experience and satisfaction
Manage Managed Service Provider (MSP) and ensure SLAs are met
Own vendor contracts and renewals across hardware, software, cybersecurity, and IT services
Manage hardware lifecycle planning, procurement, and inventory
Administer core platforms including Google Workspace, Slack, Box, Microsoft 365, and other key applications
Ensure strong identity and access management through Okta
Oversee JAMF or Intune policies with MSP support
Serve as the internal point of contact for information security

Job Responsibility

Elevate internal technology experience
Manage Managed Service Provider (MSP)
Own IT infrastructure
Cybersecurity leadership

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Service Level Manager

We are seeking a proactive, self-driven Service Level Manager to join our IT Ope...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Strong knowledge of ITIL-based IT Service Management, particularly Service Level Management and related processes (Incident, Problem, Change, Availability, Capacity)
Proven experience in an IT service management, service delivery, or operations role
Demonstrable track record of defining and managing SLAs, OLAs, and service provider performance for business‑critical and customer‑facing services
Strong analytical skills, with experience using reporting and monitoring tools to interpret service performance data, identify trends, and quantify business/customer impact
Excellent stakeholder management and communication skills, able to engage credibly with technical teams, business leaders, risk, and compliance
Experience running service review forums and driving service improvement plans to completion in a regulated environment
Good understanding of multi‑supplier or outsourced environments, vendor governance, and third‑party risk management
ITIL Foundation certification required
Degree in Information Technology, Business, or related discipline (or equivalent experience)

Job Responsibility

Define, negotiate, and maintain SLAs, OLAs, and underpinning contracts for all in-scope IT services
Ensure services are designed and operated to meet agreed service level targets and regulatory expectations (e.g. operational resilience, availability, incident response), working closely with Service Owners, Architects, and Operations teams
Monitor, measure, and report on service performance against SLAs, including availability, response, and resolution targets for critical customer‑facing and regulatory‑sensitive services
Lead regular service review meetings with business stakeholders (operations, front office, risk, compliance) and service providers, presenting performance reports, customer impact, and agreed improvement actions
Identify SLA breaches and performance trends, drive root cause analysis with resolver teams, and track corrective actions and service improvement plans, with explicit focus on customer and business impact
Maintain and evolve the service catalogue and associated service level targets in alignment with product, business, risk, and regulatory priorities
Collaborate with Incident, Problem, Change, Capacity, and Risk Management to ensure end‑to‑end service quality, stability, and compliance with internal policies and industry regulations
Support major incident and post‑incident reviews by providing service impact, customer impact, and SLA context, ensuring clear communication to business, risk, and compliance stakeholders
Manage the annual SLA lifecycle (requirements gathering, negotiation, sign‑off, review, and renewal) in line with services governance, internal control, and audit requirements
Ensure service provider contracts and service commitments support internal SLAs, regulatory obligations, and resilience standards, and that supplier performance is monitored and governed effectively

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Account Manager

The Account Manager is responsible for managing and growing relationships with e...

Location

United States , Denver

Salary:

110000.00 - 130000.00 USD / Year

VeilSun, Inc

Expiration Date

Until further notice

Requirements

3–6+ years of experience in account management, client success, or sales within technology, software, or professional services
Experience managing existing client relationships with revenue responsibility
Consultative selling mindset with the ability to align client needs to solution capabilities
Strong communication skills, both verbal and written
Proven ability to manage multiple accounts and priorities simultaneously
Comfortable working in a fast-paced, growth-oriented environment

Job Responsibility

Own and manage a portfolio of existing client accounts, serving as the primary point of contact
Build strong, long-term relationships with key stakeholders and executive sponsors
Maintain a deep understanding of client business objectives, challenges, and success metrics
Proactively identify and mitigate churn risk
Manage client escalations in partnership with Delivery and leadership as needed
Identify, qualify, and close expansion opportunities including upgrades, renewals, cross-sells, and add-on services
Manage pricing discussions and renewal conversations within established guidelines
Ensure full understanding of client procurement process to accurately forecast and set expectations
Create value within existing relationships to gain introductions to new contacts, teams, and departments
Manage and forecast an expansion pipeline for VeilSun services and partner offerings (e.g., Quickbase)

What we offer

medical, dental, vision, life and supplemental insurance, short- and long-term disability, options for profit sharing, eligibility to participate in company stock or equity programs, 401(k), paid vacation, and sick time

Fulltime

FLEX Senior Analyst - Software Asset Management

This role will provide Software Asset Management “SAM” support to the Global Tec...

Location

United States , Bethesda

Salary:

33.94 - 55.77 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 3 years relevant work experience including complex data analysis and financial modeling or equivalent work experience
Previous Service Now Software Asset Management experience preferred
Knowledge of Bigfix, Maark & WorkspaceOne or other discovery tools
Knowledge of ServiceNow and Flexera or other asset management tools
Strong excel spreadsheet skills, word processing, and presentation software skills
Ability to organize and interpret complex, detailed asset management information and present analytical results in manner appropriate for senior management decision-making (both orally and in writing, in memos or presentation format)
Capable of extracting, interpreting, and manipulating database table structures
Ability to manage multiple projects, and work both independently and as part of a team
Excellent interpersonal skills
able to maintain effective relationships with internal and external customers

Job Responsibility

Proactively monitors, enforces, and updates the workforce technology hardware and software standards to meet business requirements and evolving needs
Maintains asset information in the asset management tool, including product models, discovery models, product contracts and software entitlements defined within the scope of their area
Tracks, monitors, and analyzes asset data for utilization, deployment, and reconciliation to drive compliance and cost savings
Supports analytical activities related to workforce technology sourcing and renewals, including developing moderately complex financial models to help leadership make informed business decisions
Applies data management best practices to cleanse, process, document, validate and report asset management data
Responsible for developing and distributing regular reports in Excel and PowerPoint to Global Technology Procurement leadership
Leverages data to identify and surface opportunities to reduce costs, reduce risks, and/or improve operational efficiencies
Assists with presentation development for executive audiences
Establishes and maintains effective relationships with internal stakeholders and vendors
Enables self-service for employees procuring workforce technology assets through Marriott’s established procurement process

What we offer

coverage for medical, dental, vision
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
401(k) plan
stock purchase plan

Fulltime

Senior Legal Counsel, Commercial

Tines is seeking a proactive, business oriented Senior Legal Counsel, Commercial...

Location

United States

Salary:

185000.00 - 200000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

J.D. (or equivalent) and active U.S. bar membership in good standing
7+ years of post-qualification experience
Demonstrated experience across the software procurement lifecycle (SaaS and on-prem)
Proven experience negotiating complex technology and professional services contracts with commercial customers, as well as key channel, reseller, and strategic partner agreements
Strong commercial judgment with the ability to balance legal risk and business objectives
Excellent drafting, negotiation, and communication skills, with the ability to explain complex legal issues in plain language
Comfortable creating structure, improving processes, and operating independently in the unknown

Job Responsibility

Lead and Negotiate Commercial Transactions: Partner with internal stakeholders to manage commercial contracting across the full deal lifecycle
Draft, review, and negotiate a wide range of agreements including SaaS subscription agreements, master services agreements (MSAs), professional services agreements, subcontracts, teaming agreements, and channel or reseller arrangements
Support both direct and indirect sales models across public and private sector opportunities
Partner with global Sales teams on enterprise commercial contracts, renewals, and complex customer negotiations
Develop and maintain templates, playbooks, and scalable contracting processes
Collaborate Cross-Functionally: Provide pragmatic legal advice on data protection, privacy, IP, and commercial contracting issues
Build strong, trust-based partnerships with internal stakeholders across go-to-market, security, finance, and product teams
Take ownership of complex, unstructured problems and design practical, business-aligned solutions
Contribute to the continued build-out of the in-house Legal function

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Head of Customer Success

As Head of Customer Success, you will lead Highspot’s Customer Success organizat...

Location

United States

Salary:

176400.00 - 265300.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale
7+ years of direct client management experience with enterprise-level customers
Demonstrated ability to design, build, and scale global organizations and processes
Track record of owning retention, growth, and customer satisfaction metrics across a large customer base
Proven executive leadership and decision-making capabilities with strong operational rigor
Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives
Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics
Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes
Successful history of hiring, developing, and retaining world-class talent across leadership and frontline roles
Strong technical and product acumen, with the ability to translate customer needs into product strategy

Job Responsibility

Drive Customer Value & Growth: Ensure every customer experiences a consistent, high-quality engagement throughout their lifecycle
Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer base
Provide executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders
Cultivate Deep Product Expertise: Uphold one of the hallmarks of Highspot’s Customer Success team by developing and maintaining deep knowledge of our platform and its integrations within customer environments
Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption
Champion product expertise as a differentiator for our team, reinforcing credibility and trust with customers at every level
Foster a High-Performance Culture: Hire, coach, and develop top talent at every level of the CSM org
Set and uphold high performance and engagement standards, balancing accountability with empathy
Cultivate a culture that embodies Highspot’s guiding principles, especially “Enjoy the Ride.”
Collaborate Cross-Functionally: Partner with Product leadership to channel customer insights into product strategy and innovation

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Technical Service Manager

The Technical Service Manager (TSM) is a pivotal role that acts as a trusted adv...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Deep understanding of customer needs and ability to resolve technical complexities
Strong background in SAP and cloud management
Excellent communication and leadership skills
Deep understanding of customer landscape and its interfaces
Understands the customer business, goals and challenges
Ability to advise customers on technical requirements, constraints and support in all sorts of technical situations
Ability to identify and position services that deliver value to the customer
Ability to support customer’s Intelligent Enterprise transformation by acting as technical consultant
Ability to work with CDM, PL, Account executive, CAS architects and cloud internal service delivery to derive the long-term account vision and executable service plans
Ability to execute on SAP cloud portfolio

Job Responsibility

Act as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment
Govern managed cloud customer relationship management from a technical perspective, while advocating for the customer
Work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers
Provide quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment
Be the primary contact for the customer regarding technology discussions
Be the recognized escalation point for technical issues for the customer landscape
Advise customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within managed cloud
Be the primary technical point of contact for Client Delivery Manager (CDM)
Visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting
renewal follow up

Technology Lifecycle Services Renewals Intern

IBM Deutschland GmbH

Location:
United States , Brookhaven, Dallas

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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