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Technology IT Officer

United Kingdom, Kidlington · Job Posted February 19, 2026
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Job Description

This role provides exceptional on-site technology support across Fortescue’s UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue’s global standards.

Job Responsibility

  • Deliver outstanding customer service and maintain professional, courteous relationships with end users
  • Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required
  • Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team
  • Act as the “voice of the customer,” promoting a culture of service excellence and continuous improvement

Requirements

  • Experience in an IT support or desktop engineering role within a corporate environment
  • ITIL v4 Foundation (minimum)
  • Tertiary qualification in Information Technology or equivalent experience
  • Microsoft or customer service certifications (highly desirable)
  • Proven experience providing end-user and device support, both hands-on and remotely
  • Experience with ITSM practices for handling incidents, requests, changes, and problems
  • Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management
  • Experience supporting executives and senior stakeholders, ensuring discretion and service excellence
  • Familiarity with ITIL-based environments and enterprise collaboration tools
  • Experience managing meeting room technologies
  • Experience supporting digital signage platforms
  • Exposure to managing Event Audio Visual support
  • Proficiency in Windows and macOS operating systems, M365, Teams, and Intune
  • Awareness of endpoint security, networking fundamentals, and collaboration systems
  • Understanding of ITOM practices such as event and configuration management
  • Working knowledge of ServiceNow or equivalent ITSM platforms
  • Experience administering devices within Intune (e.g. mobiles, tablets, EUC)
  • Knowledge in Microsoft Teams Room

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