Technology IT Officer Job at PLANET RECRUITMENT SERVICES LTD (Kidlington)

Job Description

This role provides exceptional on-site technology support across Fortescue’s UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue’s global standards.

Job Responsibility

Deliver outstanding customer service and maintain professional, courteous relationships with end users
Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required
Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team
Act as the “voice of the customer,” promoting a culture of service excellence and continuous improvement

Requirements

Experience in an IT support or desktop engineering role within a corporate environment
ITIL v4 Foundation (minimum)
Tertiary qualification in Information Technology or equivalent experience
Microsoft or customer service certifications (highly desirable)
Proven experience providing end-user and device support, both hands-on and remotely
Experience with ITSM practices for handling incidents, requests, changes, and problems
Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management
Experience supporting executives and senior stakeholders, ensuring discretion and service excellence
Familiarity with ITIL-based environments and enterprise collaboration tools
Experience managing meeting room technologies
Experience supporting digital signage platforms
Exposure to managing Event Audio Visual support
Proficiency in Windows and macOS operating systems, M365, Teams, and Intune
Awareness of endpoint security, networking fundamentals, and collaboration systems
Understanding of ITOM practices such as event and configuration management
Working knowledge of ServiceNow or equivalent ITSM platforms
Experience administering devices within Intune (e.g. mobiles, tablets, EUC)
Knowledge in Microsoft Teams Room

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Technology IT Officer

Job Description

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