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Four Seasons Logo Four Seasons · IT - Administration

Technology Innovation & Data Supervisor

Azerbaijan, Baku · Job Posted May 14, 2026
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Job Description

The Hotel IT Supervisor is responsible for supporting and supervising daily IT operations across the hotel property. This role ensures the reliability, security, and performance of hotel technology systems, including PMS, POS, network infrastructure, guest Wi-Fi, telephony, and back-office applications. The position also provides technical support to hotel staff and assists with IT projects, system upgrades, and vendor coordination.

Job Responsibility

  • Provide daily Level 1 and Level 2 IT support to hotel staff and guests
  • Troubleshoot hardware, software, network, PMS, POS, Wi-Fi, and peripheral issues in a timely manner
  • Monitor and maintain hotel IT systems to ensure operational reliability and minimal downtime
  • Support user account management, system access, password resets, and device configuration
  • Coordinate with vendors and service providers for system maintenance and issue resolution
  • Assist with installation, upgrades, patching, and preventive maintenance of IT equipment and applications
  • Maintain accurate IT inventory, documentation, and incident records
  • Support cybersecurity practices, data protection, backup processes, and compliance with company policies
  • Deliver professional and service-oriented support while communicating effectively with non-technical users
  • Collaborate with other departments to support hotel operations and technology initiatives
  • Escalate complex technical issues appropriately while following established procedures and service standards

Requirements

  • Strong service‑oriented mindset with the ability to assist guests and internal users professionally
  • Experience providing Level 1 / Level 2 IT support in a hospitality or service‑driven environment
  • Pro‑active, solution‑focused approach with the ability to identify, resolve, and prevent issues
  • Motivated and eager to learn, with an inquisitive mindset to continuously develop technical and problem‑solving skills
  • Demonstrates sound decision‑making, conflict resolution, and analytical thinking abilities
  • Effective team player, able to collaborate across departments and support colleagues
  • Clear written and verbal communication skills, including the ability to explain technical issues to non‑technical users
  • High level of integrity, professionalism, and confidentiality
  • Works in a safe, organized, and disciplined manner, following policies and best practices

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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