Technology Innovation & Data Manager Job at Four Seasons (Kuala Lumpur)

New

Technology Innovation & Data Manager

The Technology Innovation & Data Manager is responsible for the effective and ef...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
Minimum 5 years of IT experience, with at least 2 years in a managerial role, preferably in hospitality
Strong knowledge of hotel technology systems, networks, cybersecurity, cloud platforms, and Microsoft 365
Experience in IT project management, digital transformation, and data analytics
Ability to manage vendors, budgets, and technology-related contracts
Strong troubleshooting, problem-solving, and leadership skills
Excellent communication and stakeholder management abilities
Professional certifications (ITIL, PMP, Cisco, Microsoft, AWS, Azure, etc.) are an advantage
Experience in luxury hospitality or international hotel brands is preferred
Excellent reading, writing, and oral proficiency in English language

Job Responsibility

Maintain harmonious and professional working relationships with all departments and the Home Office
Demonstrate strong interpersonal skills and the ability to work effectively with employees at all levels
Provide timely and effective technical assistance to hotel guests with varying levels of technology needs
Deliver exceptional service and technical support to administrative users in line with the contracted Service Level Agreements (SLAs)
Provide direct guest support and ensure high-quality technology services for function rooms, events, and conference operations
Ensure availability of critical systems—including PMS, Call Accounting, HSIA, PABX, and POS—24 hours a day
Establish and maintain user procedures, training, and hardware familiarization for all systems
Provide system administration for servers, including user/group account management, configuration, troubleshooting, and documentation
Support server infrastructure through performance monitoring, OS upgrades, and issue resolution
Ensure effective support for property-wide systems such as Back Office, Sales & Catering, and Human Resources applications

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Technology Innovation & Data Manager

We are actively searching for an experienced and energetic manager to become TID...

Location

United States of America , San Francisco

Salary:

90000.00 - 95000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Reasonable cost analysis, cost management and budgeting skills
Clear understanding of the purpose and reasons for internal controls
Understand and familiar with hotel quality, Standards and service standards

Job Responsibility

Oversee daily operations of the TID department and provide guidance to technology teams including infrastructure, help desk, cybersecurity, and applications support
Partner with the Director of TID to set strategic direction, establish departmental goals, and manage TID budgets
Act as second‑in‑command and assume leadership responsibility in the Director’s absence
Support TID staff development through coaching, performance management, and professional growth planning
Establish and maintain user procedures and hardware familiarization for all systems
Provide administration services, to include
contribution to technology capital and operating budgets
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property

What we offer

Market-leading benefits (Medical, Dental, Vision)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Technology Innovation & Data Assistant Manager

Reporting into the Director of Technology Innovation & Data, the Assistant Manag...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A technical background, with MSCE certification or strong networking skills, and experience supporting complex systems and networks
Ability to assist the Director of IT with the day to day coordination of the IT department
An understanding of the purpose and reasons for internal controls, and ideally have familiarity with hotel quality and service standards with a strong commitment to service
Strong interpersonal and relationship-building skills to work with cross-functional teams
Proactive and inquisitive mind set to develop problem solving, decision making, and strategic thinking skills
Fluency in English and Italian

Job Responsibility

Support the effective operation of all IT systems, ensuring critical systems are consistently available and functioning
Provide systems administration including maintaining user/group accounts, user configuration, trouble shooting access problems and completion of on-site documentation
Assist in establishing and maintaining user procedures, as well as hardware and system familiarization for all users
Participate in technology implementations, contributing to technology capital and operating budgets
Provide systems administration support including user/group account management, user configuration, troubleshooting access issues, and maintaining on-site documentation
Collaborate in technology implementations and contribute to the planning of technology-related capital and operational budgets
Provide direct support to guests, as well as to function rooms and conference services, ensuring seamless technology experiences

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Technology Innovation & Data Assistant Manager

We are looking for a passionate Technology Innovation & Data Assistant Manager w...

Location

United States of America , Maui

Salary:

77604.00 - 85773.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree or equivalent preferred
Minimum of 2 years previous experience in similar capacity
Knowledge of cabling
Knowledge of computer networking equipment and operating systems, specifically Windows 20xx Server
Knowledge of personal computer and server hardware
Knowledge of data communications equipment and protocols
Knowledge of office administration applications
Knowledge of specific hospitality industry applications
Strong interpersonal skills and be able to relate to all levels of management
Must be able to assist hotel guests with technical requirements and problems

Job Responsibility

Responsible for the efficient operation and maintenance of all computer systems and data communications activities in the hotel

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Technology Innovation and Data Manager

The Technology Innovation & Data Manager plays a strategic leadership role in dr...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven experience in digital transformation, technology management, IT operations, or data analytics, ideally within luxury hospitality or high‑end service environments
Strong knowledge of hospitality systems: PMS, POS, CRM, ERP, Spa & F&B systems, network architecture, cloud environments, and integrations
Advanced analytical skills with the ability to build dashboards, perform data analysis, and produce actionable insights
Visionary mindset with passion for innovation and emerging technologies
Excellent communication and stakeholder‑management skills
Ability to lead cross‑functional initiatives and coordinate multiple projects simultaneously
Strong understanding of cybersecurity principles and data protection regulations (GDPR)
High professionalism, integrity, and problem-solving abilities
Fluency in Italian and English
additional languages are an asset

Job Responsibility

Lead technology innovation initiatives and ensure alignment with Four Seasons digital and operational standards
Oversee hotel systems performance (PMS, POS, CRM, Finance, Spa/F&B platforms) and manage upgrades, integrations, and optimization projects
Ensure data accuracy, governance, compliance (including GDPR), and support departments with dashboards and analytics
Partner with all hotel divisions to translate operational needs into smart, scalable technology solutions
Safeguard system security, cybersecurity readiness, network integrity, and business continuity procedures
Act as the primary liaison for Corporate IT, vendors, and cross‑functional project teams
Provide training, support, and guidance to colleagues on new tools, systems, and digital best practices

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Technology Innovation & Data (IT Support) Specialist or Assistant Manager

As our Technology Innovation & Data (IT Support) Specialist or Assistant Manager...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong technical foundation in systems and network administration — Microsoft Certified Solutions Expert (MCSE) or equivalent preferred
2–5 years of IT experience, ideally within a hospitality environment
Excellent problem-solving skills and a proactive, service-driven mindset
Strong interpersonal and communication skills to collaborate across teams and support guests with care
A passion for technology, precision, and delivering excellence
Due to work visa regulations and restrictions, the position is open to Singaporean applicants only

Job Responsibility

Keep mission-critical systems — including Property Management, POS, PABX, and HSIA — running smoothly 24/7
Oversee system and network administration, user access, and data security
Support the hotel’s infrastructure: servers, networks, and applications across all departments
Respond swiftly to system issues and deliver proactive, high-quality technical support for guests and staff
Assist in new technology rollouts, upgrades, and corporate-driven initiatives
Coordinate with vendors and ensure compliance with global IT standards
Implement technology best practices and recommend innovations that enhance efficiency and guest satisfaction
Support events and functions with reliable connectivity and technical setup

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

New

Director of Technology Innovation & Data

The Director of Technology Innovation & Data is responsible for overseeing the s...

Location

China , Taipa

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Data Science, Business Administration, or a closely related field
Minimum of 10 years of progressive experience in information technology leadership, preferably within a luxury hospitality or upscale commercial environment
Reading, writing and oral proficiency in Cantonese, Mandarin and English
Proven background in network architecture, Microsoft/MAC enterprise environments, data environments and robust cybersecurity practices
Deep expertise in luxury hotel operations and core hospitality platforms, network infrastructure and property interfaces is highly preferred
Exceptional problem-solving, conflict-resolution and executive decision-making capabilities
Strong command of cost management, cost analysis, budgeting and internal financial controls
Extensive experience leading large-scale corporate technology implementations, data-driven system rollouts, and infrastructure upgrades

Job Responsibility

Ensure 24/7 operational continuity and uptime for all mission-critical core hotel, property management, back office and guest-facing systems
Govern the hotel's network security architecture, Active Directory, server infrastructure and network protection/failover tools
Establish, monitor and rigorously test comprehensive data backup and business continuity plans in strict accordance with local and corporate compliance
Formulate, present, and manage comprehensive IT operating and capital budgets
Construct compelling business cases for all technology expenditures
Establish robust product lifecycle management and drive the property’s 10-year capital planning for technology
Lead the scoping, bidding and execution of data communications, hardware, and IT service contracts in alignment with corporate requirements
Act as an internal business consultant, identifying and implementing technology best practices and automated applications to streamline hotel workflows and boost profitability
Maintain and advocate for the highest level of compliance with the Four Seasons IT Core Standards and internal financial controls
Build harmonious, professional relationships with Property Leadership, Department Heads and the Corporate Home Office

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Assistant Director of Technology, Innovation & Data

Location

Dominican Republic , Samaná

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 5 years of progressive leadership experience in Information Technology within luxury hospitality or a comparable service-driven environment
Strong knowledge of hotel technology systems, networks, infrastructure, and cybersecurity principles
Experience leading technology projects and system implementations
Understanding of data analytics, reporting platforms, and data governance practices
Strong problem-solving, project management, and organizational skills
Excellent communication and stakeholder management abilities
Fluent in English and Spanish, with the ability to communicate effectively with diverse teams and stakeholders
Passion for innovation, continuous improvement, and leveraging technology to drive business success

Job Responsibility

Support the execution of the resort's technology, innovation, and data strategy
Oversee the day-to-day operation and performance of technology systems and infrastructure
Lead technology projects, upgrades, implementations, and system enhancements
Monitor cybersecurity practices and ensure compliance with security standards
Support data governance, reporting, and analytics initiatives across departments
Collaborate with operational teams to identify and implement technology-driven improvements
Drive innovation initiatives that enhance guest and employee experiences
Manage vendor relationships, contracts, and technology service providers
Coach, develop, and mentor technology team members to achieve operational excellence

Fulltime

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Technology Innovation & Data Manager

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