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Technology Innovation & Data Manager

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Four Seasons

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Location:
United States of America , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

90000.00 - 95000.00 USD / Year
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Job Description:

We are actively searching for an experienced and energetic manager to become TID Manager of Four Seasons Hotel San Francisco!

Job Responsibility:

  • Oversee daily operations of the TID department and provide guidance to technology teams including infrastructure, help desk, cybersecurity, and applications support
  • Partner with the Director of TID to set strategic direction, establish departmental goals, and manage TID budgets
  • Act as second‑in‑command and assume leadership responsibility in the Director’s absence
  • Support TID staff development through coaching, performance management, and professional growth planning
  • Establish and maintain user procedures and hardware familiarization for all systems
  • Provide administration services, to include
  • contribution to technology capital and operating budgets
  • Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  • Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  • Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  • Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards
  • Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations
  • Drive process automation, system integration efforts, and digital transformation initiatives
  • Provide 24 / 7 support for mission critical systems
  • Assist at network support and security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
  • Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of TID
  • Good knowledge and support for Desktop OS and applications including patches
  • Provide direct guest support and quality support to function rooms and conference services
  • Administer Outlook, connection to global VPN and other communication tools
  • Assist in the process of systems backup and recovery procedures
  • Assist in management of third-party vendors

Requirements:

  • Reasonable cost analysis, cost management and budgeting skills
  • Clear understanding of the purpose and reasons for internal controls
  • Understand and familiar with hotel quality, Standards and service standards
What we offer:
  • Market-leading benefits (Medical, Dental, Vision)
  • 401(k) Retirement Plan
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Be yourself and become a member of a work family that cares about you and invests in your development
  • Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
  • Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
  • Paid holidays, vacation, and sick days
  • Culinary, retail and wellness experiences at special rates

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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