Technology Innovation & Data (IT Support) Specialist or Assistant Manager Job at Four Seasons (Singapore)

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Technology Innovation & Data Specialist

Technology Innovation & Data Specialist is Responsible for the efficient operati...

Location

Egypt , South Sinai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2 years of experience in hospitality IT field is preferrable
Speak and write Arabic and English fluently
Networking Skills & Knowledge (CISCO, Wireless, GPON)
Operating System knowledge
Microsoft O365 administration skills
Security awareness
Data management and documentation skills
Clear and Open Communication
Adapt to various situations and inspire others
Build strong, positive relationships with guests, making them feel valued and welcomed

Job Responsibility

Assist with user and system administration, including account management and access troubleshooting
Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems
Contribute to IT infrastructure data management and the provisioning of documentation
Provide assistance in the coordination and execution of IT projects
Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures
Assist with server infrastructure management, performance monitoring, and OS upgrades
Provide system support services, including outage diagnosis, troubleshooting, and virus protection
Help uphold Four Seasons' core technology standards in all IT operations
Assist in coordinating new technology acquisitions and major projects
Participate in property-level and corporate technology implementation initiatives

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Technology Innovation & Data Specialist

Technology Innovation & Data Specialist is Responsible for the efficient operati...

Location

Egypt , South Sinai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2 years of experience in hospitality IT field is preferrable
Speak and write Arabic and English fluently
Networking Skills & Knowledge (CISCO, Wireless, GPON)
Operating System knowledge
Microsoft O365 administration skills
Security awareness
Data management and documentation skills
Clear and Open Communication
Adapt to various situations and inspire others
Build strong, positive relationships with guests, making them feel valued and welcomed

Job Responsibility

Assist with user and system administration, including account management and access troubleshooting
Support various hotel applications such as Opera, Simphony, back office, sales, catering, and HR systems
Contribute to IT infrastructure data management and the provisioning of documentation
Provide assistance in the coordination and execution of IT projects
Help maintain critical systems (PMS, HSIA, PBX, POS) and support user procedures
Assist with server infrastructure management, performance monitoring, and OS upgrades
Provide system support services, including outage diagnosis, troubleshooting, and virus protection
Help uphold Four Seasons' core technology standards in all IT operations
Assist in coordinating new technology acquisitions and major projects
Participate in property-level and corporate technology implementation initiatives

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

Technology Innovation and Data Supervisor / IT Specialist

The Technology Innovation and Data Supervisor (TID Supervisor) is responsible fo...

Location

United States of America , Calistoga, California

Salary:

33.11 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

1+ years of IT Experience
Hotel experience highly preferred
Technical background
MCSE or similar network qualifications desired but not essential
Prior education and/or experience supporting complex networks desired but not essential

Job Responsibility

Maintain positive, professional relationships with all departments and Corporate
Support staff at all levels and assist hotel guests with technical needs
Provide strong service to administrative users
Assist with various accounting office tasks
Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting
Oversee TID responsibilities when the Director of TID is absent
Support user procedures, hardware familiarization, and systems training
Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation
Contribute to server management, performance monitoring, OS updates, and technical troubleshooting
Support additional property systems, including back office, sales & catering, and people & culture applications

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Platform Experience Specialist

The Platform Experience Specialist plays a critical role in ensuring that new cu...

Location

United Kingdom , London

Salary:

Not provided

Quantum Metric

Expiration Date

Until further notice

Requirements

1+ years in a digital analytics role, with knowledge across multiple industries and an understanding of how use cases translate to optimal UI setup
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Strong organizational skills to manage multiple onboardings simultaneously
Strong time management skills with the ability to adapt quickly to changing priorities
Highly motivated and proactive, with a track record of success in fast-paced, high-pressure environments while maintaining composure and focus
Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively
Travel: 5-10%

Job Responsibility

Drive Successful Onboardings: Own the initial phase of onboarding digital properties for new and existing customers
Implement Optimal Subscription Configurations: Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports
Provide Early, Actionable Insights: Provide meaningful, data-driven insights post-deployment to spark customer excitement and demonstrate tangible business value early in the partnership
Track and Monitor Onboarding Progress: Manage all onboarding tasks through GuideCX, driving accountability and visibility while achieving internal goals from production deployment to first insight delivery
Ensure Quality and Best Practice Alignment: Validate that all expected industry events are firing correctly, audit any proof of concept configurations for alignment to best practices, and partner with Implementation Engineers to remediate gaps
Innovate and Enhance Onboarding Processes: Proactively improve onboarding content, tools, and team processes, contributing new approaches to leverage Quantum Metric technology and addressing emerging customer use cases
Support Large-Scale Optimization Initiatives: Assist the team with high-impact subscription optimization projects across the existing customer base
Enable and Upskill the Team: Act as a subject matter expert on digital property onboarding, educating new hires, leading training sessions, sharing knowledge in team forums, and partnering with account teams to ensure customer requirements are consistently met

What we offer

Group Health Plans (100% paid)
Life Assurance Employee Assistance Program
Stock Options
Employee Lead Referral Program
Internal Lead Referral Program
One-Time Home Office Enhancement Stipend
Monthly Business Expense Stipend
Parental Leave
Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Fulltime

Compound Management Application & Data Support Lab Head

Pfizer’s purpose is to deliver breakthroughs that change patients’ lives. At the...

Location

United States , Groton

Salary:

120800.00 - 201400.00 USD / Year

Pfizer

Expiration Date

Until further notice

Requirements

13+ years of industry experience with a bachelor’s degree, 11+ years of experience with a Master’s degree or 8+ years of experience with a Ph.D in Computer Science, Software Engineering, Data Science, Information Science or related field
Demonstrated breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, senior leadership, stakeholders, external partners, and to develop, mentor and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
Demonstrated 5+ years of software engineering project management experience
Track record of leading cross functional/multi-disciplinary matrix teams to successful delivery of project objectives
Expert knowledge in the software engineering discipline and the importance of adhering to a software development lifecycle process to ensure high-quality software solutions
Expert technologist with practical experience in designing & developing software solutions to solve complex problems leveraging Agile methodologies
Demonstrated ability in performing business analysis and workflow/process design & development
Expert knowledge in troubleshooting highly technical, and complex software issues and identifying potential root causes
Excellent communication skills and a demonstrated ability to create and strongly contribute to and provide technical expertise to research initiatives and project teams
Recognized as an expert in identifying and developing technical strategies to support mid- and long-term goals for the department

Job Responsibility

Provide oversight & strategic management of the development, acquisition, implementation, operation, troubleshooting, maintenance and support of software solutions within the Groton sample management laboratories that manage the receipt, storage, solubilization, aliquoting, and preparation of samples for assays in an automated, efficient manner ensuring high-quality access to the Pfizer compound collection for drug discovery teams
Lead, mentor, and develop a group of Data & Computer Scientists that develop & support lab-based software solutions & collaborate with Digital teams on the development & support of enterprise-level software solutions in use within the Compound Management workflows
Play a key role in meeting financial targets by co-managing Digital project and Compound Management operational budgets by managing purchase orders, invoices and project spend, assisting in the preparation of funding requests, Request for Proposals, Statements of Work (SOWs) and Master Service Agreements (MSAs) and negotiating purchase & sustain software costs with vendors and internal procurement teams
Collaborate with Compound Management lab heads, Laboratory Automation specialists, Digital technologists, Hit-to-Lead and Lead Optimization scientific teams & stakeholders to drive the strategic direction for the portfolio of applications
Lead cross-functional teams to drive the implementation of enhancements to the software & hardware portfolio within ATCM
Leverage technical subject matter expertise & insight into the design & development of innovative solutions & algorithms to solve complex software, automation, and workflow needs within Compound Management
Align with Digital development & security requirements on infrastructure, technologies, software engineering best practices, development lifecycles, configuration management and software quality assurance
Contribute to the strategy of ATCM and Structure, Analytical, & Molecular Sciences (SAMS) groups as a member of the ATCM & SAMS Leadership Teams

What we offer

Relocation support available
Eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary
Eligibility to participate in our share based long term incentive program
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage

Fulltime

Technology Innovation & Data Specialist

Reporting into the Director of Technology Innovation & Data you will be responsi...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A technical background, MSCE or strong networking skills, education and/or experience supporting complex networks
Ability to assist the Director of IT with the day to day coordination of the IT department
An understanding of the purpose and reasons for internal controls, and ideally have familiarity with hotel quality and service standards with a strong commitment to service
Strong interpersonal and relationship-building skills to work with cross-functional teams
Proactive and inquisitive mind set to develop problem solving, decision making, and strategic thinking skills
Fluency in English and Italian

Job Responsibility

Ensure effective support, ensure critical systems are available, establish and maintain user procedures and hardware familiarization for all systems
Provide systems administration including maintaining user/group accounts, user configuration, trouble shooting access problems and completion of on-site documentation
Server infrastructure management, performance monitoring, operating system upgrades and troubleshooting
Participate in technology implementations, contributing to technology capital and operating budgets
Provide direct guest support along with support to function rooms and conference services

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Specialist, Applications

The Applications Specialist is responsible for overseeing the day-to-day adminis...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Associate's Degree - Information Technology or related field
Minimum 1 year of application process flows experience or similar position
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and other relevant technologies essential for this role
Experience with SQL, SAS, Siebel CRM
Industry Knowledge: Basic knowledge and understanding of the fundamental concepts, processes, trends and terminology related to database analysis.
Analytical and Problem-Solving: Good business judgment, troubleshooting, analysis, problem-solving, and decision-making skills
Communication: Good verbal and written communication skills for engaging with stakeholders and explaining concepts to both technical and non-technical stakeholders.
Prioritization: Ability to identify, prioritize, and articulate initiatives.
Cross-Functional Collaboration: Ability to work independently and with diverse teams to build consensus and achieve common goals.
Compliance and Legal: Comprehensive understanding of company policies and procedures, relevant laws, regulations, and compliance requirements.

Job Responsibility

Manage and respond to the Siebel Support inbox in an efficient and timely manner. Identifying, documenting, and resolving technical issues with system functionality, including advanced complex issues such as phone connectivity issues. Lead investigations, transfers, and ownership, managing CRM process flows, managing data conversion and technical inquiries.
Assist with User Acceptance Testing for monthly deployments by testing defects and enhancements and promoting these cases to a production environment.
Manage administrative tasks to support database applications used within the Contact Center including Siebel, CTI (Computer Telephony Integration), Eloqua, Webex Engage, Oracle Right Now, and Carnival Dash. Support with Siebel application by executing database transfers, initiating transfers for training purposes, and dismantling databases upon separation or promotion.
Assist with Siebel training initiatives or presentations as needed.

What we offer

Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year
director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Fulltime

Technology Innovation & Data (IT Support) Specialist or Assistant Manager

Four Seasons

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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