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The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Assistant Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
Job Responsibility:
Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards
Support staff at all levels and assist hotel guests with technical needs
Provide strong service to administrative users in line with the Service Level Agreement
Assist with various accounting office tasks as required
Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting
Oversee TID responsibilities when the Director of TID and Assistant Director of TID are absent
Support user procedures, hardware familiarization, and systems training
Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation
Contribute to server management, performance monitoring, OS updates, and technical troubleshooting
Support additional property systems, including back office, sales & catering, and people & culture applications
Assist with diagnosing outages, restoring service, and managing antivirus protection
Help maintain and promote Four Seasons technology standards
Participate in major projects, new acquisitions, and corporate technology rollouts
Provide support for desktop operating systems, applications, and patches
Deliver guest-facing technical support, including event spaces and conference services
Assist with Microsoft tools, global VPN connections, and other communication platforms
Help execute backup and recovery procedures
Support vendor management
Assist with 24/7 coverage for mission-critical systems
Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices
Perform additional duties as assigned by Finance leadership or the Director of TID
Apply technology best practices
Provide HSIA guest support when no third-party contract exists
Requirements:
3+ years of IT Experience
Hotel experience highly preferred
Technical background, MCSE or similar network qualifications desired but not essential
Prior education and/or experience supporting complex networks desired but not essential
Experience in fine dining or luxury hospitality environments is required
Excellent verbal and written communication skills in English
What we offer:
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace