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Four Seasons Logo Four Seasons · IT - Administration

Technology Innovation and Data Supervisor / IT Specialist

United States of America, Calistoga, California 33.11 USD / Hour · Job Posted January 15, 2026
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Job Description

The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.

Job Responsibility

  • Maintain positive, professional relationships with all departments and Corporate
  • Support staff at all levels and assist hotel guests with technical needs
  • Provide strong service to administrative users
  • Assist with various accounting office tasks
  • Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting
  • Oversee TID responsibilities when the Director of TID is absent
  • Support user procedures, hardware familiarization, and systems training
  • Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation
  • Contribute to server management, performance monitoring, OS updates, and technical troubleshooting
  • Support additional property systems, including back office, sales & catering, and people & culture applications
  • Assist with diagnosing outages, restoring service, and managing antivirus protection
  • Help maintain and promote Four Seasons technology standards
  • Participate in major projects, new acquisitions, and corporate technology rollouts
  • Provide support for desktop operating systems, applications, and patches
  • Deliver guest-facing technical support, including for event spaces and conference services
  • Assist with Microsoft tools, global VPN connections, and other communication platforms
  • Help execute backup and recovery procedures
  • Support vendor management
  • Assist with 24/7 coverage for mission‑critical systems
  • Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices
  • Perform additional duties as assigned by Finance leadership or the Director of TID
  • Apply technology best practices
  • Provide HSIA guest support when no third‑party contract exists

Requirements

  • 1+ years of IT Experience
  • Hotel experience highly preferred
  • Technical background
  • MCSE or similar network qualifications desired but not essential
  • Prior education and/or experience supporting complex networks desired but not essential

Nice to have

  • MCSE or similar network qualifications
  • Prior education and/or experience supporting complex networks

What we offer

  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay after one year of employment
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans
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