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Maintain and support critical hotel technology systems, including the Property Management System (PMS), Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale (POS) platforms, ensuring maximum uptime and reliable 24/7 operations
Provide systems administration and end-user support, including user account management, access configuration, troubleshooting, documentation, and training on hardware and software systems
Assist with server and infrastructure management, including performance monitoring, operating system upgrades, maintenance, troubleshooting, and overall technology environment reliability
Deliver technical support across all property applications, including back-office, sales and catering, human resources, and other business systems, while managing service restoration, issue resolution, and cybersecurity protections such as virus prevention
Requirements
4-year college degree or at least 1 year in IT experience
hotel experience preferred
Reading, writing and oral proficiency in the English language
Proven ability to maintain a safe working environment while demonstrating professionalism, sound decision-making, and exceptional organizational skills
Ability to interpret and analyze data, quickly grasp technical concepts, and apply operations knowledge to drive efficient and effective outcomes
What we offer
Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
World Class Medical, Dental, and Vision Insurance Program
401k participation with a company matching program
Discounted Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
Complimentary employee meals prepared by the Four Seasons Culinary Team