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Four Seasons Logo Four Seasons · IT - Administration

Technology Innovation and Data Manager

Italy, Venice · Job Posted April 01, 2026
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Job Description

The Technology Innovation & Data Manager plays a strategic leadership role in driving digital transformation, data governance, and technological excellence across the hotel. Reporting to the Hotel Manager / Corporate Technology Leadership, you will oversee the hotel’s technology strategy, ensure the reliability and security of critical systems, and enable data-driven decision making that enhances both operational effectiveness and guest personalization. You will partner closely with Operations, Finance, Rooms, F&B, Spa, Sales & Marketing, People & Culture, and Corporate IT teams to identify opportunities for innovation, optimize digital workflows, support system integration, and ensure compliance with global Four Seasons technology standards. This role requires a visionary mindset, strong technical capabilities, and the ability to translate business needs into smart, scalable, and innovative technology solutions.

Job Responsibility

  • Lead technology innovation initiatives and ensure alignment with Four Seasons digital and operational standards
  • Oversee hotel systems performance (PMS, POS, CRM, Finance, Spa/F&B platforms) and manage upgrades, integrations, and optimization projects
  • Ensure data accuracy, governance, compliance (including GDPR), and support departments with dashboards and analytics
  • Partner with all hotel divisions to translate operational needs into smart, scalable technology solutions
  • Safeguard system security, cybersecurity readiness, network integrity, and business continuity procedures
  • Act as the primary liaison for Corporate IT, vendors, and cross‑functional project teams
  • Provide training, support, and guidance to colleagues on new tools, systems, and digital best practices

Requirements

  • Proven experience in digital transformation, technology management, IT operations, or data analytics, ideally within luxury hospitality or high‑end service environments
  • Strong knowledge of hospitality systems: PMS, POS, CRM, ERP, Spa & F&B systems, network architecture, cloud environments, and integrations
  • Advanced analytical skills with the ability to build dashboards, perform data analysis, and produce actionable insights
  • Visionary mindset with passion for innovation and emerging technologies
  • Excellent communication and stakeholder‑management skills
  • Ability to lead cross‑functional initiatives and coordinate multiple projects simultaneously
  • Strong understanding of cybersecurity principles and data protection regulations (GDPR)
  • High professionalism, integrity, and problem-solving abilities
  • Fluency in Italian and English
  • additional languages are an asset
  • Legal authorization to work in Italy

Nice to have

additional languages are an asset

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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