Technology Infrastructure Shift Lead

The Technology Infrastructure Support Shift Lead plays a central role in managing and overseeing operational shifts, ensuring effective command and control over shift activities in the global technology operations under their responsibility. Operating within a follow-the-sun model, WFCs are responsible for assigning and monitoring work across the globe, with technical resources distributed across regional sites (NAM, EMEA, LATAM, APAC). Focused primarily on shift management and operational oversight, WFCs ensure service levels and metrics are met while maintaining accountability for technical support operation, which is executed by a series of global resources, from junior technical analysts to advanced technical analysts, during the shift.