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You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world’s money under management. BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits. An individual selected in this position will have the chance to define relationships with IT teams across the globe and will be exposed to many different applications and technologies used at BlackRock, resulting in an overarching view of how functional teams and technology work together to deliver services to end users.
Job Responsibility:
End-to-end management of incidents through leading, driving, facilitating, and chairing all incidents including investigation activities, meetings, and conference calls
Form collaborative action plans with specific actions, roles, and deadlines, and ensuring these are completed
Identify trends and be a problem solver with a proficiency in quickly learning new technologies and proprietary systems
Requirements:
Requirement to work on weekends (Saturdays and Sundays)
Requirement to start work during early hours at 6:30AM SGT
2+ years’ experience in the role of Incident Manager
Is familiar with industry standard Incident and Problem Management practices
An understanding of running services on Cloud infrastructure solutions
Experience in application monitoring solutions
Leverage data driven analytics tools
Understanding of operating within an ITIL framework
Previous experience working in the Financial Services or Technology industry
Scripting or basic development language skills to automate common tasks
Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
Excellent organizational skills, and attention to detail
Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate
Adaptive individual, able to multi-task and adjust in a fast-paced environment
Experience with any of the Incident Management tools like ServiceNow, Remedy etc.
Nice to have:
Strong Leadership
Data-driven Analysis
Linux
Networking Concepts
Distributed Databases
Cloud Platform offerings like Microsoft Azure and Google