Technology Implementation Manager, CVS Health

CVS Health

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

82940.00 - 182549.00 USD / Year

Save Job

Apply Position

Job Description:

This role involves overseeing the strategic planning, execution, and delivery of technology-driven initiatives in the DTC Telesales environment. The candidate will strengthen the Medicare Telesales organization by ensuring seamless integration of new processes and technologies to drive business efficiency and support growth. Key responsibilities include coordinating and implementing initiatives, managing projects, working cross-functionally, and ensuring compliance with legal and privacy requirements.

Job Responsibility:

Present and consult with mid and senior management on business trends to develop new and enhanced processes
Track all business activities pertaining to operations technology for further optimization, analyze progress of initiatives to implementation, coordinate routine review of business processes and suggest new strategies based on risk and opportunities
Ensure all processes pertaining to operation technology are appropriately documented and up to date for reference across Telesales
Responsible for managing multiple projects including the development, implementation, and closure for assigned projects
Coordinate with enterprise technology teams as needed in support of other platforms that the DTC sales teams leverage
Coordinates cross functionally to ensure key stakeholders are progressing through initiatives, escalates risks, identifies solutions to challenges for a successful implementation
Cascades all related meetings across functions, prepares project status reports, presentations and meeting minutes, where applicable
Set and maintains expectations with key stakeholders with respect to ownership, progress, etc
Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business
Support all development relating to tracking within DTC operations control model

Requirements:

4+ years of experience leading technology-based projects
2+ years of call center operations experience
Adept at execution and delivery (planning, delivering, and supporting)
Adept at problem solving, attention to detail and decision-making skills
Adept at collaboration and teamwork
Strong written and verbal skills. Ability to present information to small and, at times, large audiences
Ability to simultaneously manage multiple partners, tasks and deadlines
Ability to multi-task, complete tasks without direct supervision, and function in a dynamic, fast-paced environment
Experience establishing and maintaining relationships with individuals at all levels of the organization
Demonstrated ability to adapt quickly to new technologies and changing business needs
Proven track record of identifying process improvements and implementing solutions that enhance operational efficiency

Nice to have:

2+ years of Medicare experience
Familiarity with regulatory guidelines and compliance standards
Experience utilizing data analysis tools
Experience with Enterprise Telephony Systems
Experience with Enterprise CRM Systems

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
November 01, 2025

Expiration:
November 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Technology Implementation Manager