Technology Implementation Lead Job at Blue Cross Blue Shield of Arizona (Phoenix)

Job Description

Leads and coordinates technology initiatives, which span multiple Agile Stable teams, technology disciplines, and system platform types. Provides support for various definitional portions of the initiative, including managing scope, schedule and cost, business and technology functional as well as system requirements, making sure proper validation takes place prior to and post deployment. Coordinates across multiple teams and disciplines to make sure that all are on track with project requirements, deadlines, and schedule. Contributes to the improvement of the Information Technology team by participating in continuous improvement activities and assists in supporting the adoption of new technology, practices, and processes.

Job Responsibility

Leads and coordinates technology initiatives, which span multiple Agile Stable teams, technology disciplines, and system platform types
Provides support for various definitional portions of the initiative, including managing scope, schedule and cost, business and technology functional as well as system requirements, making sure proper validation takes place prior to and post deployment
Coordinates across multiple teams and disciplines to make sure that all are on track with project requirements, deadlines, and schedule
Contributes to the improvement of the Information Technology team by participating in continuous improvement activities and assists in supporting the adoption of new technology, practices, and processes
Plan, direct, and coordinate activities to ensure goals and objectives are accomplished within prescribed timeframes and funding parameters
Apply sound project management principles and demonstrate solid time management skills
Provide support to teams using a "servant leader" style and demonstrate value-add principles
Track and manage projects using Gantt charts, risk registers, and other tracking / communication tools
Create and deliver presentations to multiple levels of leadership
Produces clear & accurate gate & governance documentation for any projects assigned
Take projects from initial conception to final implementation
Define and document project scope, objectives, detailed project plans, schedules, resource plans, and or status reports
Confer with project staff to outline work plans and to assign duties, responsibilities, and scope of authority
Provide tactical and strategic input on overall planning and systems-related projects
May manage the efforts of sub-contractors and their workforce
Produces and keeps updated project artifacts like MS Project schedules in order to drive accurate, automated dash boarding
Contribute to the further development & maturity of Information Technology processes, tools, and methodology through innovation and continuous improvement
Provide input for team member performance reviews
Oversee development and implementation of Information Technology practices and policies
Assist management in production support and project resource planning
Infuse projects with continuous improvement
Evaluate high-level project information and assess project components to forecast work effort required
Ensure Service Level Agreements between department and operational or technical areas are met
Provide peer-level review and mentoring to levels 1 and 2
Lead, instruct, direct and check the work of other team members
Provide input and participate in team member performance reviews
Lead identification, design and implementation of improvements for the efficient and effective performance of the department
Assist Manager in the day-to-day operations of the department, as needed
Develop staff, including the development and maintenance of training materials for new and existing staff, establishing performance goals and regular follow-up with staff
Develop, improve and maintain an effective onboarding strategy for new Infrastructure Implementation Managers and coordinators
Participate in corporate quality and data governance programs
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements
Perform all other duties as assigned

Requirements

Technical and functional program/project management discipline experience
5 years of experience in a professional environment leveraging computer technology and/or information systems and 2 years in project management
8 years of experience in a professional environment leveraging computer technology and/or information systems including risk management and remediation and 3 years in project management (Levels 3 - 4)
High-School Diploma or GED in general field of study (All Levels)
Proven ability to deliver complex software features iteratively and reliably
Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily
Collaboration & Teamwork with ability to build relationships
Experience managing project budgets and reporting. Using various Program Management Software Tools
Advanced experience in Microsoft Word, Excel, PowerPoint, Visio and Project
Excellent oral and written communication skills
Ability to effectively communicate across third parties and technical and business product managers
Ability to get industry leading solutions to market efficiently and effectively
Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
Communication with multiple levels of leadership
Effective risk and issue management capabilities
Exposure to the health care or health insurance industry
Strong analytical skills to support independent and effective decisions
Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints
Perserverance in the face of resistance or setbacks
Creativity and innovative problem-solving abilities
Effective interpersonal skills and ability to maintain positive working relationship with others
Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Systems research and analysis. Ability to write and present business documentation
Experience working with and managing third parties
Extensive experience and judgment necessary to plan and accomplish goals
Knowledge of business requirements development and user acceptance testing
Ability to maintain confidentiality and privacy
Analytical knowledge to generate reports based on available data and make decisions based on reported data
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation
Build synergy with a diverse team in an ever changing environment

Nice to have

5 years of experience coordinating and managing projects
Experience facilitating Agile to deliver technology solutions on time, on budget, and to design
Bachelor’s Degree in computer science, computer engineering, or other technical discipline (lev 1-2)
Master’s Degree in Business or Information Systems, or demonstrable finance & accounting acumen (lev 3-4)
Agile Practitioner, CSM | Certified Scrum Master or Project Management Professional
Lean Enterprise / Continuous Improvement Certification
Six Sigma Green Belt or Black Belt
Advanced skill in use of office equipment, including copiers, fax machines, scanner and telephones
Advanced PC proficiency
Advanced knowledge of Business Objects
Advanced knowledge of Java and .NET/Microsoft Applications and Suites, Windows Server, and Microsoft SQL databases
Advanced knowledge of Cloud Platforms such as, IaaS, PaaS and Amazon Web Services AWS | Amazon Managed Service AMS
Demonstrated experience in Agile development, application design, software development, and testing
Strong understanding of SAFe or iterative development processes, including quality and testing practices
Intermediate knowledge of BCBSAZ applications
Impeccable project management skills. (Self starter, ability to motivate Team Members, works well under pressure)
Solid technical ability and problem solving skills
Knowledge of internal departments and operations
Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by technical as we as business audience
Mentor team members and peers

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Technology Implementation Lead

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