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Technology & Guest Entertainment Lead

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Villatel

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Location:
United States , Davenport

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technology & Guest Entertainment Lead is a senior-level, on-site technical role responsible for ensuring the reliable operation of both guest-facing complex entertainment systems and critical networking equipment throughout the resort. This position provides advanced hands-on electro-mechanical support for arcade and gaming technology, while leading critical preventative maintenance on specialized interactive entertainment equipment, such as in-unit bowling lanes and golf simulators. Beyond managing entertainment assets, this person plays a strategic role in maintaining seamless connectivity for resort operations, ensuring a positive guest experience and supporting team members across disciplines.

Job Responsibility:

  • Provide the day-to-day strategic management and maintenance of all technologies and entertainment offerings throughout our communities
  • Expert-level installation, maintenance, and repair (advanced mechanical and circuitry) for all arcade and entertainment amenities
  • Maintain vendor relationships, create and nurture new vendor relationships, request vendor updates, and hold third-party providers accountable for high-level technical deliverables
  • Maintain and manage accurate inventory of all entertainment equipment and IT supplies
  • Work alongside Villatel’s internal team to source and order new, warranty and/or replacement parts in a timely manner
  • Design and execute all preventative maintenance measures for arcade amenities and technologies, such as routine calibration, alignment, and sensor cleaning
  • QA’ing all offerings for safety and authoring safety SOPs
  • Manage and enforce warranty on all technology and entertainment amenities including parts, full replacement, and status of all warranty requests
  • Perform advanced troubleshooting, maintenance, and repair of arcade games and specialized infrastructure (e.g., bowling pinsetters, simulator sensors, and motion-platform systems)
  • Diagnose complex power, display, controller, software, and connectivity issues on gaming equipment
  • Ensure arcade systems meet stringent operational, safety, and guest experience standards
  • Support enterprise-level networking equipment including switches, access points, and cabling, and network devices
  • Monitor performance and report reoccurring or high-impact issues
  • propose long-term infrastructure improvements to leadership
  • Collaborate with external IT providers as the primary technical point of contact
  • Respond promptly to technology issues impacting guest satisfaction or business operations
  • Work with dispatch to ensure any/all outstanding items from the day prior are addressed prior to assisting with the current day’s tickets
  • Effectively schedule and manage your daily workorder schedule
  • Documents with photographs all work via our work order/ticket system to record the details of completed repairs and service orders for equipment
  • Coordinate with Guest Experience and Housekeeping to perform in-home repairs during turnover windows to minimize guest impact
  • Maintain current knowledge of available technologies, research, and consult with the management team for upgrades

Requirements:

  • A minimum of 5–7+ years of hands-on electro-mechanical or specialty technical support experience required, preferably in a high-volume resort or entertainment venue
  • Proven track record of maintaining specialized entertainment machinery (e.g., bowling, simulators, or commercial-grade arcade equipment)
  • Proven experience in a senior or lead technical role, managing complex projects and vendor accountability
  • CompTIA A+, Network+ or similar advanced technical certification required
  • Expert working knowledge of Windows operating systems, desktop hardware, and peripherals
  • Detailed understanding of enterprise networking concepts (Wi-Fi, TCP/IP, cabling)
  • Advanced familiarity with AV equipment and integrated home audio systems (e.g., SONOS, TOG, and AMB technologies)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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