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Technology Expert & Problem Lead

India, Bangalore · Job Posted November 25, 2025
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Job Description

Technology Expert & Problem Lead is a key technical leader within Cloud Services Operations, responsible for driving complex issue resolution, leading problem investigations, and ensuring strong technical representation in all customer interactions. The role requires broad cloud technology expertise, strong analytical skills, and the ability to collaborate effectively with Engineering, DevOps, Security, and Architecture teams.

Job Responsibility

  • Lead complex technical incidents and provide hands-on support when required
  • Drive Problem Management by identifying root causes and implementing long-term corrective actions
  • Proactively identify operational risks such as capacity issues, single points of failure, and process gaps
  • Represent CSP Delivery during outage calls, customer meetings, and collaboration sessions
  • Work closely with BU, Engineering, DevOps, Security, and Cloud Architecture teams to deliver CSP/PCE services
  • Promote and drive automation adoption, process maturity, and continuous improvement
  • Support cloud automation, monitoring, deployment pipelines, and CI/CD practices
  • Contribute to developing tools, automation frameworks, and patterns that improve service quality and customer value

Requirements

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (preferred)
  • Strong background in cloud infrastructure automation, deployment, performance tuning, and management
  • Strong understanding of User/Identity Management
  • Fleet management and multi-cloud operational models
  • Good understanding of compute, storage, networking, virtualization, security components, cloud concepts
  • Hands-on Linux expertise
  • Proficiency in Python, Bash, Terraform, or similar tools
  • Ability to automate tasks and improve platform efficiency
  • Familiarity with ITSM frameworks (e.g., ITIL)
  • Practical experience in Incident, Problem, and Change Management
  • Experience in conducting DR drills and UAT activities
  • Prior involvement with cloud platform engineering (PCE) or cloud service launches
  • Prior experience working with cross-functional technical teams is an added advantage
  • Strong communication, analytical ability, and customer-facing skills
  • Accountability, Action Planning, Active Learning, Active Listening, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Long Term Planning, Managing Ambiguity

Nice to have

Prior experience working with cross-functional technical teams

What we offer

  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

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