Technology Experience Manager

Manages daily IT operations including system monitoring, maintenance, and troubleshooting to ensure optimal performance. Executes technology projects and initiatives within established timelines and budgets, coordinating with corporate IT teams to deploy enterprise-wide updates. Monitors system performance metrics and reports on operational efficiency to ensure reliable service delivery. Manages and maintains cloud platforms (Azure, Oracle Cloud Infrastructure) for daily operations, implementing cloud-based solutions and automation tools as directed. Executes automation projects and monitors cloud resource utilization and costs. Proactively identifies opportunities to optimize infrastructure performance and support digital transformation initiatives at the property level. Provides technology support to hotel operations and guests, managing property management systems (PMS, POS) and guest-facing technologies. Implements guest experience enhancements through technology solutions and coordinates with departments to optimize technology integration with service delivery. Monitors and troubleshoots technology issues affecting guest services and executes digital solutions that improve guest personalization and satisfaction. Executes cybersecurity policies and maintains security protocols, implementing security measures using Defender end point security, antivirus, web filtering, and patch management. Ensures compliance with data security and privacy regulations (GDPR, CCPA) and maintains ROPA documentation. Conducts property-level privacy awareness training and executes corporate privacy requirements on schedule. Supervises IT support staff and provides technical guidance and mentorship to team members. Serves as liaison between technical and non-technical staff, facilitating communication between property teams and corporate IT. Identifies opportunities to improve team performance and coordination while training staff on new technologies and security protocols. Executes assigned technology projects and ensures deliverables meet specifications within established timelines and budgets. Manages vendor relationships and service agreements, monitoring project outcomes and identifying lessons learned. Proactively coordinates project activities and addresses challenges to ensure successful completion and delivery of results. Maintains up-to-date documentation for technology systems and procedures, creating user guides and training materials. Conducts training sessions on new technologies and security practices, assisting in developing technology literacy across hotel departments. Continuously improves documentation and training based on staff feedback to enhance usability and adoption.