Technology Engineer – Senior (1043) - Systems Specialty - Citywide Job at City and County of San Francisco (San Francisco)

Job Responsibility

Leads the day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments
Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications
Leads in planning and implementing changes to software systems and infrastructure with the goal of enhancing performance, including through infrastructure-as-code and automated delivery practices
Performs data backup, data migration and disaster recovery operations
Performs complex software and operating system upgrades and track system licensing
Configures security settings or access permissions for groups and individuals
Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance
Documents complex procedures and troubleshooting procedures related to software systems, platforms and services
Leads the configuration and maintenance of software
Works with vendors, consultants, contractors and personnel from other City Bureaus, Divisions and Departments
Provides technical guidance and assistance to other Engineers and Administrators

An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform