CrawlJobs Logo

Technology Director - End User Support

https://www.wellsfargo.com/ Logo

Wells Fargo

Location Icon

Location:
United States , Irving

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Wells Fargo is seeking a Field Services Technology Director to lead Enterprise End User Support. This role is a key leadership position within the Chief Technology Office (CTO), accountable for driving enterprise‑wide excellence across Desk-Side Support and Field Tech Services. The leader in this role ensures operational stability, service quality, and regulatory compliance across all supported locations—fully aligned to Wells Fargo’s risk‑management culture, customer‑centric focus, and operational execution standards. This role oversees large‑scale service delivery operations, manages multiple teams through direct people leaders, and partners closely with Technology partners, business line stakeholders, and Enterprise Functions to maintain a secure, resilient, and productive technology environment for Wells Fargo employees.

Job Responsibility:

  • Manage a team of engineering managers and engineering leads
  • Focus on delivering commitments aligned to enterprise strategic priorities
  • Build support for strategies with business and technology leaders
  • Guide development of actionable roadmaps and plans
  • Identify opportunities and strategies for continuous improvement of software engineering practices
  • Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
  • Identify financial management and strategic resourcing
  • Set risk management guidelines and partner with stakeholders to implement key risk initiatives
  • Develop strategies for hiring engineering talent
  • Lead implementation of projects and encourage engineering innovation
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Interface with external agencies, regulatory bodies or industry forums
  • Manage allocation of people and financial resources for Technology Strategic Leadership
  • Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

  • 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of management or leadership experience
  • 8+ years in setting strategy, automation, and continuous improvements
  • 4+ years managing and developing managers and/or senior individual contributors in an IT or end-user environment
  • 5+ years managing vendors
  • 5+ years managing profit and loss

Nice to have:

  • 8+ years of experience leading and developing managers and/or senior individual contributors in an IT or end‑user services environment
  • 8+ years of experience in IT support or field services
  • Abilities to lead and drive Operation efficiencies & improvements, and automations
  • Ability to partner with senior leaders, business stakeholders, and peer organizations
  • Experience contributing to or setting strategy and direction for the function
  • Ownership of processes, procedures, or service offerings with moderate‑to‑high complexity
  • Strong understanding of IT service operations, incident/problem management, and continuous improvement
  • Ability to translate strategy into operational execution at scale
  • Demonstrated risk management discipline and adherence to enterprise policies and controls
  • Experience balancing business outcomes with risk and regulatory requirements
  • Comfort operating in highly governed environment
What we offer:

Relocation assistance is not available for this position

Additional Information:

Job Posted:
March 05, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Wells Fargo - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technology Director - End User Support

Director, Product Design

We're looking for a Director of Product Design who will lead and scale a talente...
Location
Location
United States , Austin
Salary
Salary:
Not provided
qualia.com Logo
Qualia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 12 years of experience in Product Design
  • At least 5 years directly managing Product Designers
  • Strong track record of building high-performing teams and coaching designers
  • Able to visualize and articulate a clear design strategy to cross-functional partners
  • Excellent written and verbal communicator, confident in managing high-stakes conversations with leadership
  • Proven ability to create clarity and focus in complex, ambiguous problem spaces
  • Operational mindset with experience improving team processes and decision-making workflows
  • Portfolio of case studies showcasing how you've led teams to deliver high-craft experiences from inception through launch
  • Demonstrated ability to transform user experiences by balancing visionary thinking with near-term, actionable execution
  • Experience delivering 0–1 products from concept to launch
Job Responsibility
Job Responsibility
  • Own overall team performance and health, including resource allocation, project prioritization, and fostering a culture of high-quality design
  • Coach and mentor designers on both soft and hard skills, supporting their development and career growth
  • Cultivate a team culture rooted in craftsmanship, user-centered design, and continuous improvement
  • Actively practice and champion customer-centric thinking across the organization
  • Promote alignment and build trust across cross-functional teams by clearly communicating complex issues and fostering collaboration
  • Proactively solicit and provide feedback within the design team and across the broader product org to continually raise the bar for quality
  • Be a contributor to the organization's strategic direction
  • Provide strategic, visual, and systems-oriented feedback across end-to-end flows to ensure experiences are simple and delightful
  • Oversee complex design initiatives across multiple workstreams, maintaining high quality and clearing blockers to ensure timely delivery
  • Take broad, conceptual ideas and turn them into useful, valuable products for our users
What we offer
What we offer
  • Comprehensive health plans
  • 401k program
  • Commuter benefits
  • Professional development
  • Parental leave
  • Flexible time off policy
  • Robust online onboarding program
  • Biweekly all hands meetings
  • Variety of internal virtual events
Read More
Arrow Right

Senior Finance Transformation Manager

Airbus Americas, Inc is looking for a Senior Finance Transformation Manager to j...
Location
Location
United States , Kinston
Salary
Salary:
Not provided
airbus.com Logo
Airbus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Finance, Business Analytics, Accounting, Information Systems or related field of study
  • 8-10 years SAP ERP and modules such as FI-CO
  • Worked on upgrade, global rollout and support projects
  • Strong production support experience in an onsite and offshore support delivery model
  • Served as a SPOC for onsite production support
  • Responsible for Root cause analysis, after action reviews and post Implementation reviews and address the outcome
  • Handle and support Year-end and Period-end closing activities and support end users in executing their tasks and reporting
  • Understanding of multiple modules and capability to do configuration and gap analysis
  • Conduct extensive training sessions for business users
  • Prepare training documentations and user manuals
Job Responsibility
Job Responsibility
  • Project Management (40%): Be an expert to manage high-risk & complex projects while leveraging cross-functional resources and capabilities
  • Full understanding of SAP delivery models by following ASAP methodology, tools, and procedures
  • Engage with Stakeholders both internal & external and be responsible for delivery of its major elements including project business objectives, scope and solution within quality criteria, on time and budget
  • Review project plans and scope with the Project team to ensure that all team members understand the assigned tasks and associated deliverable dates
  • Collaborate with project sponsors and stakeholders to establish scope, cost, schedule, quality, deliverables to deliver a new or modified business capability through the execution of an SAP project
  • Ensure projects are completed within committed time and budget requirements and are integrated with other applications
  • Provide guidance for SAP implementation, methodologies and support policies, standards and procedures to continue new innovative development strategies and ideas
  • Provide leadership in ensuring consistent use of the Airbus project methodology
  • Will use their strong SAP Portfolio experience to deliver various large scale Enterprise value initiatives
  • Escalate early issues about the projects to management and be Responsible to manage and maintain ongoing risks by evaluating medium to complex situations accurately and identify potential solutions that create positive outcomes
What we offer
What we offer
  • Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
  • Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program
  • Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
  • Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility
  • Fulltime
Read More
Arrow Right

Cybersecurity Engineer

The Cybersecurity Engineer will focus on crafting comprehensive cybersecurity po...
Location
Location
United States of America , Highland
Salary
Salary:
96000.00 - 113000.00 USD / Year
basler.com Logo
Basler Electric
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Security, or a related field
  • Minimum 5 years of experience in a related field
  • Professional security certifications such as CISSP and Security+ are highly desirable
  • Proven experience in developing and implementing cybersecurity policies
  • Familiarity with NIST 800-171 and other relevant security guidelines and frameworks
  • Strong knowledge of malware analysis and incident response procedures
  • Proficiency in managing patching software and understanding of patch management best practices
  • Familiarity with Microsoft Active Directory, Windows Servers, and SCCM
  • Ability to support end users at a Tier 1 level
  • Familiarity with troubleshooting Microsoft Office products
Job Responsibility
Job Responsibility
  • Work with Director of IT and Systems Administrator to develop, implement, and maintain cybersecurity policies and procedures
  • Respond to cybersecurity questionnaires from clients, partners, and regulatory bodies
  • Investigate and respond to malware events, including detection, analysis, and remediation
  • Manage and oversee patching software to ensure systems and applications are up-to-date with the latest security patches
  • Maintains OS patch schedule and third-party software updates, including testing and deployment
  • Monitor and manage MDR (Managed Detection and Response) and investigate antivirus/malware events
  • Manage various security software applications for the entire organization
  • Collaborate with IT teams to address vulnerabilities and enhance overall security posture
  • Ensure conformity of servers with other information systems that follow system hardening best practices
  • Conduct regular security audits and assessments to ensure compliance with established policies and standards
What we offer
What we offer
  • Medical
  • Prescription
  • Dental
  • Vision
  • Life
  • AD&D insurance
  • 401k plan
  • paid leaves for Vacation
  • Holiday
  • Sick
Read More
Arrow Right

Director of Technology Innovation & Data

Responsible for the efficient operation and maintenance of all computer systems,...
Location
Location
United States of America , Atlanta
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Five years of experience in hotel IT
  • Minimum two years of experience as Hotel Director of IT
  • Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.
  • Must have strong interpersonal skills and be able to relate to all levels of management.
  • Must be able to assist hotel guests with technical requirements and issues.
  • Experience in Project Management, hospitality applications, PMS, HSIA, POS, is preferred.
  • Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
  • Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
  • Good knowledge and support for Desktop OS and applications.
  • Provide direct guest support and quality support to function rooms and conference services.
Job Responsibility
Job Responsibility
  • Responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
  • Support SDIT in Forecasting technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
  • Execute hotel and corporate systems strategies.
  • Maintain harmonious and professional relationship with all departments and Home Office.
  • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Actively participate in monthly Senior Director of IT conference calls and share ideas and best practices.
  • Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
  • Establish and maintain user procedures and hardware familiarization for all systems.
  • Establish and maintain system security procedures consistent with control requirements and corporate policy.
  • Maintain accurate records of system files
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Discounted rates for Marta & Parking
  • Fulltime
Read More
Arrow Right

Assistant Director of Information Technology

Assistant Director of Information Technology role at Four Seasons Resort and Res...
Location
Location
United States of America , Teton Village, Wyoming
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College education in Information Technology or equivalent experience required
  • At least three years of IT experience in a hotel or resort environment
  • Strong networking background
  • MCSE certification or equivalent knowledge preferred
  • Experience supporting complex networks, servers, and enterprise applications
  • Strong knowledge of systems security, backups, recovery processes, and incident response
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This includes evenings, weekends and holidays, 24/7 shared coverage
  • High attention to detail and strong commitment to customer service
  • Strong analytical mind, technical background, MCSE or strong networking skills
  • Understanding of Four Seasons IT core standards and key controls preferred
Job Responsibility
Job Responsibility
  • Oversee the secure, efficient operation of all property computer systems, data, and voice communications
  • Ensure 24/7 availability and performance of mission-critical systems including PMS, POS, HSIA, PABX, and Call Accounting
  • Administer and maintain server, network, and infrastructure environments, including wired/wireless networks, Active Directory, firewalls, and failover solutions
  • Manage system security, user access controls, documentation, and compliance with corporate policies and control requirements
  • Monitor system performance
  • execute OS upgrades
  • and maintain backup, recovery, and disaster-prevention procedures
  • Provide high-level technical support to leadership, administrative users, hotel staff, and guests in accordance with service level agreements
  • Deliver direct technology support for meeting spaces, function rooms, conference services, and guest technical needs
  • Maintain effective end-user support across all property applications, including front office, back office, sales & catering, HR, spa, and other hospitality systems
What we offer
What we offer
  • Discounted housing available
  • Complimentary room nights around the world
  • Medical, dental and vision insurance for you and your family
  • 5 Weeks PTO
  • Retail, spa and F&B discounts
  • Free Employee Cafeteria meals
  • Free uniform dry cleaning
  • Discounted/transferable ski passes
  • Free ski storage
  • Fulltime
Read More
Arrow Right

Gde Supervisor

The GDE Supervisor role is responsible for the management and support of the tec...
Location
Location
United States , Philadelphia
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience with the enterprise engineering and operation of PCs, mobile devices, software distribution and configuration management
  • Experience leading a team of technicians tasked with supporting day to day needs while delivering future capability is a plus
  • Strong leadership, communication and interpersonal skills, with a strong customer service orientation
  • Knowledge of project planning/management techniques and experience in their use
  • Ability to translate technical solutions to business terms
  • Ability to partner with other technical leaders to define and deliver the future
  • Enthusiastic and adept at transferring knowledge and skills to junior players to ensure upskilling of key talent and to remain focused on driving strategy
  • Passion for technology
  • Physical Requirements for the job include frequently Standing, Walking, Sitting, Reaching with Hands and Arms, Climb or Balance, talking, hearing, seeing. Also Occasionally Stooping, Kneeling, Crouching, or Crawling
  • Performing repetitive motions with arms or hands
Job Responsibility
Job Responsibility
  • Partner with Director of End User Collaboration to develop and implement 3–5-year strategies for end user devices and solutions.
  • Coordinate Device Engineering team efforts focusing on business requested solutions, introducing new solutions, and maintaining existing solutions while ensuring the benefits to Aramark and the user population.
  • Partner with business teams to understand objectives and work with IT and customer teams to translate those objectives into enabling programs and projects designed to drive value to Aramark.
  • Ensure the definition and maintenance of technology standards, processes and policies related to Device Engineering is consistently executed.
  • Facilitate problem-solving and troubleshooting of device-related issues, driving root cause analysis and corrective actions.
  • Develop and implement best practices, process improvements, and new technologies to enhance team efficiency and product performance.
  • Monitor project progress, prepare status reports, and communicate updates to stakeholders and senior management.
  • Utilize management solutions to generate and distribute various reports, including compliance reports on current assets, their status
  • also perform issue trend analysis and lead remediation efforts.
  • Establish governance for endpoint management tools applied for the configuration, monitoring, updating, securing and reporting of knowledge worker devices.
Read More
Arrow Right

Procurement & Deployment Services Manager

The Information Technology Department, within the Sisters of Mercy of the Americ...
Location
Location
United States , Cumberland; Merion; Rochester; Belmont; Omaha; Silver Spring
Salary
Salary:
Not provided
sistersofmercy.org Logo
Sisters of Mercy of the Americas, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in information technology, business, or related field and at least five years’ related experience in leading and supporting procurement management and deployment processes
  • or equivalent combination of education and experience
  • Proven work experience leading IT procurement
  • Strong sense of ownership and accountability, a self-starter
  • Exceptional analytical and problem-solving skills
  • Strong writing and communications skills including the ability to concisely communicate with technical and non-technical stakeholders across the organization
  • Highly proficient in Microsoft Office 365 tools
  • Experience with Mobile Device Management (MDM) and Remote Monitoring and Management Systems (RMM)
  • Exemplary organizational skills, the ability to work both independently as part of a team, and the ability to handle multiple competing priorities
  • Utilize data to identify trends and suggest improvements in product and process
Job Responsibility
Job Responsibility
  • Design, develop, implement, and manage enterprise-wide procurement systems & strategies that include automated approval workflows to streamline and improve current processes
  • Source, establish, and maintain relationships with reliable national suppliers and vendors with dedicated nonprofit teams to leverage value-added resources
  • Design, develop, implement, and manage a procurement, deployment, and delivery process that leverages SMA, Inc locations in states which honor SMA, Inc nonprofit status
  • Leverage IT documentation system(s) to ensure all details of procurement processes, inventory, and deployment strategies are properly documented
  • Perform risk assessments on potential contracts and agreements
  • Prepare procurement reports and conduct analysis of purchasing data to identify trends
  • Design, develop, implement, and manage systems to track shipments and inventory
  • Leverage cloud-based systems to manage, maintain, and ensure compliance of end user devices to organizational protocols & standards
  • Support of the Institute Director of Information Technology in meetings and presentations
  • Provide clear communication and coordination in all areas related to procurement and deployment
  • Fulltime
Read More
Arrow Right

Enterprise Systems Analyst, Maximo

This position, within the Enterprise Systems Analyst job family of IT, will have...
Location
Location
United States , Tucker
Salary
Salary:
99360.00 - 173900.00 USD / Year
gasoc.com Logo
Georgia System Operations
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
  • Level III - Minimum of 4 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level IV - Minimum of 6 years in designing and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Level V - Minimum of 8 years in architecting and managing Enterprise systems, conducting system assessments, and troubleshooting
  • Equivalent Experience: Level III - Minimum of 8 years of relevant experience may also be considered
  • Level IV - Minimum of 10 years of relevant experience may also be considered
  • Level V - Minimum of 12 years of relevant experience may also be considered
  • Extensive experience with Enterprise systems implementation and management
  • Proficiency in project management and system analysis
  • Strong knowledge of business process improvement and quality assurance
Job Responsibility
Job Responsibility
  • Providing technical support and development within the IBM Maximo platform
  • Conducting comprehensive system analysis, designing and implementing appropriate information systems
  • Collecting and analyzing information from system users, identifying business needs, estimating the cost of system solutions, and preparing project plans
  • Building and developing application tables/panels/reports, troubleshooting and resolving testing issues, providing tier 2 and tier 3 support to end users, and conducting research to identify possible system solutions
  • System Implementation & Support: Implements and configures Enterprise System applications, develops external interfaces, troubleshoots testing issues, and provides tier 2 and tier 3 support to end users
  • System Analysis & Design: Collects and analyzes information from system users, identifies business needs, and formulates the scope and objectives of the system. Translates business requirements into application requirements
  • Project Management & Planning: Prepares project plans, coordinates resources, and manages consultants in system development and problem-solving techniques. Assists IT and customer director level management with the project approval process
  • Documentation & Research: Prepares and maintains technical documentation, conducts research to identify possible system solutions, and documents the relationships between the components of the application system
  • Standards Development: Coordinates the development of standards and standard procedures to support a productive, secure, efficient Enterprise Application environment
  • Continuous Improvement: Engages in continuous improvement activities to enhance system performance and reliability. Provides technical expertise across the IT function
What we offer
What we offer
  • Comprehensive medical, dental, and vision coverage
  • A strong retirement program
  • Career development
  • Flexible work schedules
  • Focused on wellness and being a supportive member of the community
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy