Technology Director – Platform Services & Risk Management Job at Wells Fargo (Charlotte)

Job Description

Wells Fargo is seeking a Technology Director – Platform Services & Risk Management to build and lead a centralized risk management function across COO Technology. This role will provide end-to-end ownership, governance, and execution accountability across four critical risk domains: Security Vulnerabilities, Risk Management / Controls Execution, End of Life (EOL) Technology, and Business Continuity Planning (BCP) / Resiliency. The Director will lead a team responsible for driving risk reduction outcomes, establishing a disciplined operating model, and ensuring regulatory, audit, and executive expectations are met consistently at scale.

Job Responsibility

Build and lead a high-performing risk team (Risk Leads, Analysts, and SMEs) aligned to the four priority domains
Define and execute a COO Technology risk strategy aligned to enterprise risk appetite and regulatory expectations
Establish clear ownership models, roles and responsibilities, and accountability mechanisms across platforms and application teams
Organizational Design Support: Playing a key role in the design and implementation of the new organizational structure itself
Data Analysis and Insights: Analyzing key organizational and operational metrics and providing data-driven insights to the executive team
Acting as a Proxy for the Executive: Representing the executive in meetings or discussions
Strong communicator: Ability to translate complex technology topics into easily consumable content for varying levels of executive leadership
Own enterprise-scale execution for vulnerability risk management
Drive remediation outcomes with clear accountability for past-due reduction, SLA adherence, and execution discipline
Lead governance for exceptions and extension approvals
Oversee implementation of rapid response processes for major vulnerability events
Own COO Technology’s risk management framework execution, including: Control management (design, execution, and evidence), Certifications and attestations, Issue and remediation tracking
Ensure audit readiness across all domains
Deliver executive-ready risk reporting with actionable insights
Identify and remediate systemic control gaps, process breakdowns, and ownership ambiguity
Lead governance across hardware and software lifecycle risk
Ensure all EOL assets have a defined path (upgrade, migrate, decommission, or exception) with timelines and ownership
Drive reduction in non-current technology risk exposure
Provide portfolio-level visibility into EOL posture, risks, and remediation progress
Own COO Technology resiliency posture, including: BCP plan completeness and quality, Recovery strategies (RTO/RPO alignment), Execution of enterprise resiliency exercises and validation activities
Lead coordination across business, technology, and third parties to ensure recovery strategies are viable and executable
Ensure compliance with enterprise resiliency policies, timelines, and documentation standards
Drive improvements to resiliency maturity
Establish and run a structured governance model, including: Intake and prioritization processes, Weekly and monthly governance forums, Risk escalation and decision frameworks, Closure validation and tracking
Define and enforce a single source of truth for risk reporting across vulnerabilities, EOL, and resiliency
Standardize metrics, KPIs, and reporting aligned to executive, regulatory, and audit expectations
Partner with Cybersecurity, Platform Leaders, Resiliency teams, and Independent Risk to drive execution and alignment

Requirements

10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education
4+ years of management or leadership experience
Must be able to work onsite in one of the posted locations

Nice to have

Deep experience with: Vulnerability management at scale (enterprise or program-level)
EOL / lifecycle governance
BCP / operational resiliency programs
Familiarity with enterprise risk frameworks, audit and regulatory processes, and technology control environments
Strong executive communication skills with the ability to translate technical risk into business impact and drive decision-making
Ability to operate in a highly matrixed environment and influence across multiple stakeholder groups
Strong governance, risk management, and execution discipline
Ability to present effectively to senior leadership and executive audiences
A deep understanding of the business and strong influencing skills, ability to mediate conflicts, streamline processes, and fostering a collaborative culture across WFT

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

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Technology Director – Platform Services & Risk Management

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