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Technology Consultant

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ServiceRocket

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Location:
Australia , Sydney

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

Job Responsibility:

  • Design, develop, and implement high-quality solutions including architectural system design
  • Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
  • Provide experienced guidance, feedback, and recommendations to customers based on established best practices
  • Support the roll-out, adoption, and scaling of provided solutions for customers
  • Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
  • Advice on internal tools and processes as a senior member of the technical team
  • Promote yourself as a subject matter expert and valued member of the community
  • Assist with proposal development and statement of work definitions
  • Engage with potential customers on sales calls as a technical resource, advising on product solutions

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
  • 1-3 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
  • Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
  • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
  • Excellent analytical skills with the ability to take a holistic view across a range of domains
  • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
  • Excellent communication skills, including workshop facilitation, written and verbal communication
  • Experience with Agile development methodologies
  • Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
  • Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
  • Familiarity with ITIL and ITSM principles
  • Experienced in UAT testing and test use-case development
  • Knowledge of cloud technologies
What we offer:
  • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
  • Stock options: you have the opportunity to participate in the ownership of the company
  • Health insurance: we support you and your family–your well-being matters
  • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
  • Career pathways program: you can grow horizontally, vertically, or any way you want
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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