Technology Consultant III, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, All, Virginia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

78700.00 - 181200.00 USD / Year

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Job Description:

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

Job Responsibility:

Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems
Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews
Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines
Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations
Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out
Report site issues/concerns to management/site lead and act as the back-up escalation point for operational and customer matters

Requirements:

U.S. Citizenship (federal requirement)
7+ years of Linux experience with strong hardware troubleshooting skills
3+ years of experience collaborating on projects and working with a team in a technical or service environment
Comfortable participating in on-call and standby rotations

Nice to have:

Self-starter who takes initiative and demonstrates ownership
Collaborative and team-oriented with mentoring ability
Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
Ability to analyze complex problems and resolve independently or through team collaboration

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
July 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technology Consultant III