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Technology Consultant III

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Hewlett Packard Enterprise

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Location:
United States , All, Virginia

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

78700.00 - 181200.00 USD / Year
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Job Description:

This role offers the opportunity to lead an onsite team for a high-profile federal customer, ensuring consistent operational excellence, collaboration, and leadership in hardware repair and case management.

Job Responsibility:

  • Perform hands-on hardware troubleshooting and replacement on Proliant Servers and high-performance storage systems
  • Supports site-lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews
  • Own case management lifecycle: ensure cases are opened, assigned, escalated appropriately, and resolved within SLA timelines
  • Provide accurate tracking of all parts and inventory—monitor inbound/outbound activity, log escalations
  • Stay up to date on all matters at the facility and support for customers, able to support the site when lead is out
  • Report site issues/concerns to management/site lead and act as the back-up escalation point for operational and customer matters

Requirements:

  • U.S. Citizenship (federal requirement)
  • 7+ years of Linux experience with strong hardware troubleshooting skills
  • 3+ years of experience collaborating on projects and working with a team in a technical or service environment
  • Comfortable participating in on-call and standby rotations

Nice to have:

  • Self-starter who takes initiative and demonstrates ownership
  • Collaborative and team-oriented with mentoring ability
  • Strong written and verbal communicator—fluent using Slack, Microsoft Teams, and email
  • Ability to analyze complex problems and resolve independently or through team collaboration
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
July 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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