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As a Business Analyst (Consultant), you will help our customers realise value from Microsoft working with the innovative AI Business Solutions or the Adoption, Change and Service Management teams across EMEA. In collaboration with experienced colleagues, you will work side-by-side with customers across industries, understanding and qualifying their needs, discovering and framing AI opportunities and behaviours, transforming their business processes, designing Copilot and agentic solutions, and translating technical complexity into business outcomes. You will contribute to presales and delivery, applying structured thinking and Responsible AI guardrails to turn ambition into measurable outcomes, and build the relationships and adoption programmes that make solutions stick. This opportunity will allow you to accelerate your career growth, develop deep business and industry acumen, and build fluency in the AI technologies reshaping the enterprise
Job Responsibility
Participate in meetings with customers and partners to understand business needs and industry-specific scenarios, applying structured thinking to define requirements and constraints to drive business value
Map and analyse customer business processes, identifying friction and value leakage, and designing target-state processes
Participate in design led thinking workshops and brainstorming to identify new solutions, patterns and ways of working
Understand the change impact on the people affected by the new processes and technology, and actively help shape and enable the change strategy for a successful adoption of the transformation partnering with customer leaders to design
Implement innovative AI solutions whilst applying a security-first mindset throughout
Work fluently alongside AI and agents — using AI-generated signal to inform your work, helping to co-build solution components, and applying human judgement to interpret the signal and know its limits
Develop knowledge of intellectual property (IP), leverage it to complete tasks, and contribute to its development with guidance
flag gaps and content that needs refreshing
Seek to understand relationships with customers, partners and stakeholders, and contribute to the drivers of satisfaction and dissatisfaction
Identify opportunities to expand or accelerate the adoption of cloud and Microsoft technologies
Build your readiness — learn new technologies and services, deepen your understanding of security considerations, and obtain relevant accreditations and certifications as advised by the domain leadership team
Requirements
Bachelor’s Degree in Computer Science, Engineering, Finance, Business or related field, AND/OR equivalent experience
Must be legally authorised to work in the location where this role is based - Ireland (Legally authorised = you hold citizenship or have been granted a valid visa or work permit.)
Fluency in English (spoken and written)
Must have fluency in German, French OR Spanish (spoken and written)
Nice to have
6+ months work experience in a relevant area of business
Technical certification(s) based on domain / service line (e.g., Azure, Security, Dynamics)