Technology Change Management Analyst, Citi

Technology Change Management Analyst

Citi

Location:
Poland, Warsaw

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Change Analyst will handle changes implemented to the global production environments for all the Operations and Technology streams in Citi. The main objective of the role is to ensure overall change quality and effectiveness including proper scheduling, level of approval and risk/impact assessment.

Job Responsibility:

Ensure quality and timely review of change records in accordance with established policies and standards
Support the execution of Change Freezes
Ensure Post Implementation Review is followed for applicable change records
Prepare for and attend sector/regional Change Advisory Boards (CABs) where required
Participate and support any process and toolset improvement activities both regionally and globally and contribute to UAT testing and post implementation support when required
Providing mentorship and training on service management toolsets and policies to the change management users community
Handling user requests and queries on the change process via email and ticketing systems

Requirements:

ITIL awareness, certification will be an advantage
Good command of spoken and written English
Preferably 2+ years of working experience in complex IT environment
Good interpersonal skills and ability to work in a team
Willing to learn and adapt to new processes
Experience in the use of ServiceNow or any similar ITSM tool an asset

What we offer:

Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
A great environment for learning new technology and tools, online and instructor led training opportunities
Working in a friendly, dynamic and multinational environment
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
A chance to make a difference with various affinity networks and charity initiative

Additional Information:

Job Posted:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.