Technology Change Enablement Process Owner, Infrastructure Group Manager

• Define and refresh the enterprise Technology Change Enablement strategy aligned to industry-frameworks, regulatory requirements, business goals, risk tolerance, and customer experience goals
• Balance velocity with stability – driving a culture that values both rapid and streamlined delivery of changes and disciplined risk management
• Integrate process, service, platform, and data viewpoints to enable holistic, data-driven decisions on Technology Change Enablement
• Maintain authoritative standards, procedures, and control objectives
• ensure readiness for internal and external audits, regulatory exams, and/or compliance exams
• Create and monitor key performance metrics to monitor all aspects of the Technology Change Enablement process, including overarching process efficiency and effectiveness and measures for change processing and execution
• Embed preventative and detective controls into technology and process
• Standardize process and workflows to improvement efficiency and reduce operational risk
• Own the backlog of Technology Change Enablement process enhancements, prioritizing by value, risk reduction, and strategic fit
• Partner with stakeholders to shepherd improvements from ideation through realization
• Work with upstream and downstream peer processes to streamline end-to-end processing, manage and maintain tollgates between processes, and identify and mitigate unaccounted risks
• Serve as the “voice of the process” to executives, platform teams, and frontline support
• Mentor process analysts and support the needs of change enablement delivery teams
• Stay active in ITSM communities, conferences, and analyst briefings
• inject external best practices into the roadmap

• 8+ years of working leading / managing Technology Change Management operations at a large enterprise organization
• Prior experience in owning an Enterprise IT process in Financial Services Technology or other highly regulated and highly-controlled industry
• Solid understanding of service management as it pertains to IT services
• Strong knowledge of a wide variety of enterprise technologies
• Ability to engage, foster-collaboration amongst cross-functional teams globally
• Strong matrix management skills, ability to manage upward in the organization
• Proven ability to interact peers and senior management in a constructive and business-focused way
• Ability to build positive relationships and communicate effectively across multiple stakeholders, senior leadership team, and department heads, etc.
• Poise and ability to act calmly and competently in high-pressure, high-stress situations
• Previous experience of continual process and service improvement/analytical thinking
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Exceptional candidates who do not meet the above criteria may be considered for the role provided they have the necessary skills and experience

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• and wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays