Technology Business Systems Manager, Wells Fargo

Wells Fargo

Location:
India, Bengaluru

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Technology Business Systems Manager to manage and develop a team of business systems consulting staff, provide technical solutions with moderate complexity and risk in technology business systems, and engage business and technical groups associated with the function.

Job Responsibility:

Manage and develop team of business systems consulting staff or technology systems analysts
Identify opportunities for process improvement and risk factors in key areas of technology risk including security, stability, and scalability
Make decisions and resolve issues regarding technology or related policies that may impact multiple lines of business
Interpret business requirements and provide in depth technical expertise and consultation to business and systems management
Collaborate and consult with business and technical groups or management to ensure effective technical solutions are provided
Manage allocation of people and financial resources for Technology Business Systems
Mentor and guide talent development of direct reports and assist in hiring talent
Design, configure, and customize ServiceNow ITSM modules including Incident, Problem, Change Management, and Service Catalog
Lead end-to-end ServiceNow ITSM implementations
Architect and implement integrations between ServiceNow and external systems using REST/SOAP APIs, Python scripts, Power BI connectors
Oversee SQL database operations including querying, optimization, and data migration
Drive the creation of interactive dashboards and reports in Power BI
Conduct performance tuning, upgrades, and code reviews for ServiceNow instances
Provide technical leadership and mentorship to team members
Ensure governance, risk management, and compliance (GRC) alignment in all ITSM processes
Manage service delivery KPIs, SLAs, and continual improvement initiatives
Lead and manage mid to large-sized teams (10–50 members) across multiple geographies
Foster a culture of innovation, continuous improvement, and customer-centric service delivery
Provide strategic direction, coaching, and career development support to team members
Drive resource planning, workload distribution, and performance management
Facilitate effective communication across teams and stakeholders
Champion Agile and DevOps practices
Resolve conflicts, manage escalations, and ensure team morale
Represent the ITSM team in leadership forums, steering committees, and executive reviews

Requirements:

4+ years of Technology Business Systems or equivalent demonstrated through work experience, training, military experience, or education
2+ years Leadership experience
Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred)
Experience in IT Service Management, IT Operations, and enterprise service delivery
Hands-on experience with ServiceNow ITSM platform including module customization, scripting, and workflow design
Strong experience in SQL (MySQL, PostgreSQL, SQL Server) for data querying, optimization, and analytics
Expertise in Power BI for building data models, visualizations, and integrating ITSM metrics
Deep understanding of ITIL framework and its practical application
Experience with ServiceNow integrations including MID Server, Integration Hub, and scripting using JavaScript
Proven ability to lead cross-functional teams and manage large-scale ITSM projects in Agile/Scrum environments
Strong analytical, problem-solving, and communication skills

Nice to have:

ServiceNow Certified Implementation Specialist (ITSM) or Certified Application Developer
Experience with additional ServiceNow modules such as ITOM, HRSD, or CSM
Familiarity with cloud platforms (AWS, Azure) and DevOps tools (Jenkins, Git)
Exposure to GRC, CMDB, and automation frameworks within ServiceNow

Additional Information:

Job Posted:
September 13, 2025

Expiration:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technology Business Systems Manager