Technology Business Services Assistant, Wells Fargo

Wells Fargo

Location:
United States, CHANDLER, AZ ▼
CHARLOTTE, NC

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Technology Business Services Assistant in the ATM Support Group as part of Consumer and Small Business Banking Operations. The agent provides phone assistance to vendors and branch employees related to ATM and Teller Cash Recyclers. This entails troubleshooting software, hardware, and network communication faults. Agents will be responsible for monitoring the ATM network, and documenting inquiries and status updates, while adhering to work guidelines, policies, and regulations. Candidates must have the ability to multi-task in a fast-paced call center environment while utilizing problem solving skills to address moderately complex concerns. Agents are expected to escalate issues to leads or management when a solution is unclear or when identifying a potential process improvement.

Job Responsibility:

Support the technology team in providing solutions to the internal partners and external customers for any technical issues in their respective functional area
Be responsible for recording inquiries as well as repair and service requests
Track service request status and follow up with the client to ensure client satisfaction
Perform routine operational and customer support tasks related to technology
Receive direction from supervisor and escalate questions and issues to more experienced individuals
Interact with immediate team on basic information related to routine tasks
Interact with internal and external customers regarding any technical issues in their processes

Requirements:

6+ months of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to provide strong technical analysis and troubleshooting information to vendors and internal partners clearly to resolve complex ATM issues
Ability to pull data from multiple data sources and partners to identify technical “root cause” and escalate to management or vendor partners
Ability to provide complex Technical Support to our Branch Banking Partners
Basic technical knowledge in networking, computer hardware, computer systems, computer interfaces (Firmware) including but not limited to switches, routers and machine hardware
Experience with ASVS, CPG, SES, NMC, cash handling, cash transportation, and dispatch is a strong bonus but not necessary
Ability to read and process complex technical manuals

Nice to have:

Experience with ASVS, CPG, SES, NMC, cash handling, cash transportation, and dispatch

What we offer:

Flexible scheduling (4 x10 or 5 x 8 work schedules available)

Additional Information:

Job Posted:
August 15, 2025

Expiration:
August 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technology Business Services Assistant