Technology & Business Enablement Quality Assurance, Citi

Citi

Location:
India, Mumbai

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The T&BE Quality Assurance (QA) function is responsible for providing independent and objective assessment on the effectiveness, quality, and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This role interacts with stakeholders across APAC, EMEA, and NAM regions.

Job Responsibility:

Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure
Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level
Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation
Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues
Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently
Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities
Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting
Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines
Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).

Requirements:

Strong experience in risk and control, supervision, quality assurance/ control and monitoring processes
In-depth subject matter expertise of data and technology processes and risks
Experience in data remediation activities
Ability to demonstrate critical thinking and lean towards solutioning
Knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Excellent oral and written communication skills and strong ability to engage at different levels of organization, in particularly senior management
Demonstrate ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management.

Nice to have:

Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators)
Proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action.

What we offer:

Equal opportunity employer
Reasonable accommodations for individuals with disabilities.

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technology & Business Enablement Quality Assurance