Technology Business Analyst

• Gathering and Documenting Requirements: Collaborating with stakeholders to understand their needs
• Translating business requirements into functional specifications
• Document technical requirements and create technical specifications for development teams
• Process Improvement: Analyzing current workflows and identifying opportunities for improvement
• Proposing solutions that enhance efficiency and productivity
• Evaluate existing business processes to identify inefficiencies and areas for improvement
• Propose solutions for optimizing processes to enhance productivity and effectiveness
• Project Support: Working closely with project managers and technical teams during project planning, execution, and delivery
• Ensuring solutions meet defined objectives and are delivered on time
• Assist project team in gathering additional requirements when gaps are identified
• Quality Assurance: Support testing efforts by developing a comprehensive UAT test plan and assisting the business in creating test cases
• Coordinate user acceptance testing (UAT) activities, including defect tracking and resolution to ensure a smooth testing process
• Communication: Facilitating clear communication between business units and IT teams
• Preparing presentations, and documentation for stakeholders
• Change Management: Assess the impact of changes to requirements and help manage scope creep
• Assist in developing training materials and help documents for new or revised systems
• Business Architecture: Assist in putting focus on Value Streams and Customer Journeys
• Designing value streams and customer experience maps
• Identify how business capabilities deliver value to stakeholders
• Continuous Learning: Staying updated on industry trends, tools, and methodologies
• Developing skills to bring innovative ideas to the organization

• Requires Bachelor of Science or Bachelor of Art in Business, Computer Science or related field, or equivalent education and experience
• 3+ years’ experience in business analysis, design and controls development
• Proven expertise in monitoring the effectiveness of business processes and controls
• Strong analytical and problem-solving skills with keen attention to detail
• Ability to translate complex processes into clear, understandable, and operationally viable controls
• Proficient in process mapping and business process management tools (e.g., Visio)
• Excellent communication skills, both written and verbal, with the ability to work collaboratively across all levels of the organization
• Self-starter with an innovative mindset and the ability to manage multiple tasks concurrently
• Experience with Agile and Waterfall project development methodologies

Preferred to have a Master of Business Administration

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services