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The Technology Adoption Lead drives strategic adoption of critical technologies across the organization. The role ensures we get maximum value from existing tools while enabling smooth, low-friction introduction of new systems. This leader will build scalable adoption and training capabilities, shape release-readiness processes, and influence software priorities through a balanced mix of user insight, operational understanding, and business objectives. This leader helps identify pain points and suggests crucial automations or process changes to eliminate the barriers. The position starts as an independent leader, with the potential to grow into a full team-building role.
Job Responsibility:
Develop and execute enterprise-wide technology adoption strategies
Create repeatable frameworks and best practices for successful tech rollouts
Partner with IT, engineering, product, and operations to align on readiness and change impact
Lead planning and readiness for major releases and new tool introductions
Ensure deployments are organized, communicated, and sequenced effectively
Provide input to the solutioning team for user experience / adoption needs based on lessons learnt
Drive continuous improvement through post-release assessments
Establish a scalable training capability for core tools and workflows
Build role-based learning paths, self-service resources, and update cycles
Ensure training evolves alongside product and process changes
Identify adoption barriers using data, user input, and operational analysis
Work with product and engineering to integrate adoption needs into roadmaps
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