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Technician

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Encore Global

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

Job Responsibility:

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment
  • Strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel/client relationship
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handles equipment challenges and changes in a timely and professional manner
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interacts with other staff and outside vendors for equipment
  • Increases revenue by utilizing floor up-selling techniques
  • Works with clients to finalize invoices
  • Completes order entries in Navigator, as needed

Requirements:

  • High School Diploma required
  • Associate’s degree is preferred
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year
  • 1 year of customer service or hospitality experience is preferred
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred
  • A valid driver’s license is required for team members that may operate Company vehicles
  • Additional DOT requirements may need to be met if applicable
  • Must be able to lift 50 lbs

Nice to have:

  • Customer Focus
  • Desire to Learn
  • Drive Results
  • Technical Aptitude
  • Responsiveness
  • Hospitality
  • Communicator
  • Team Player
  • Organized
  • Enthusiastic
  • Versatile
  • Self-starter
  • Multi-tasker
  • Efficient
  • Safety Conscious
  • Professional
What we offer:
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
  • 401(k)

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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