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Technician, store system support TAMS

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Uap Inc.

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Location:
Canada , Montréal

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Job Responsibility:

  • Respond to requests or questions referred to the store support group
  • Update the database of requests and solutions made on each call
  • Provide administrative support to other team members
  • Respond to requests or inquiries made to the store support group
  • Perform triage of requests and solutions on each call
  • Solve problems and answer questions from users of the store systems
  • Guide and train users to better use the system
  • Maintain our store systems
  • Ensure the functionality of the systems to support store operations at all times
  • Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.)
  • Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.

Requirements:

  • College diploma
  • 1 to 2 years of experience offering user support
  • Knowledge of product management and store operations
  • Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis
  • Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience.

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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