Technician, Senior Communications, Avaya

• Installation, configuration, maintenance and troubleshooting for Avaya Communications equipment, to include CM, Session Manager, System Manager, G430 and G450 media gateways, and Voicemail
• Assist projects group with the implementation of project related systems
• Direct local contractors engaged in the installation and maintenance of telecommunications systems
• Provide support and first level training of field operations personnel
• Act as first level liaison between field operations and the IT organization
• Drive standards in the field and provide feedback to the communications engineering team
• Work with carrier services on voice networks on installing, provisioning and troubleshooting voice and data infrastructures
• Provide 24x7 on-call support
• Travel up to 50%

• A high school degree or G.E.D. is required
• An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required
• 7 years of experience in the installation and/or maintenance of Avaya telecommunications systems
• The applicant should be able to utilize test equipment and software required to support Avaya telecommunications systems in the field
• The applicant should also be proficient with Microsoft Word and Excel
• Ability to work independently of direct supervision and prioritize assigned activities
• Ability to interact with internal and external teams /clients to solve problems
• Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle

A network certification such as a CCNA is a plus

• Medical
• Dental
• Vision
• Life
• Disability
• other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program
• On-demand training program
• Access to certification prep and library of technical and leadership courses/books/seminars after 6+ months
• Certification discounts (CompTIA and IIBA)
• Dedicated customer service team
• Certified Career Coach