Technician Level Two

• Install, configure, and upgrade operating systems and software, using standard business applications as well as CDW’s proprietary software packages
• Install, assemble, and configure computers, network infrastructure components such as rack enclosures and related hardware
• pull, rewire, and label cables inside rack enclosures
• Troubleshoot problems with computer systems, including hardware, software, network and peripheral equipment
• Configure and test every system to ensure 100% quality
• Update comments on picks to be cancelled and forwards to a Help Desk, Supervisor or Manager
• Communicate with Account Managers and customers regarding their specific network configurations
• Communicate issues concerning customer orders to the area Help Desk or Supervisor
• Complete projects and tasks assigned by management to include assisting team with non-enterprise-level builds as required
• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift. Overtime is to be expected and, in some cases, required

• High School diploma or GED
• A+ certification or one year of relevant experience with the ability to demonstrate knowledge
• Ability to troubleshoot computer systems and peripherals, as well as identify hardware incompatibilities on multiple platforms
• Basic knowledge of Microsoft Office Suite
• Strong written and verbal communication skills and the ability to communicate with coworkers at all levels in the organization
• Ability to maintain and update technical documentation for the Enterprise-Level customers
• Strong analytical skills and problem-solving skills
• Ability to multitask effectively
• Ability to quickly learn about new technology and keep pace with an ever-changing industry
• Demonstrate ability to lift and carry up to 50 pounds of force occasionally
• Demonstrated ability to push and pull up to 10 pounds of force rarely
• Demonstrated ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts

One of the following Comptia Certifications: Server+, Security+, Linux+ a plus