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Encore Global Logo Encore Global · Hospitality and Tourism

Technician Intern

Canada, Charlottetown · Job Posted May 29, 2026
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Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

  • Assist in the day-to-day operations of the department
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section
  • Strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
  • Monitors events and checks in on customers throughout the day
  • Understands and fosters the hotel or client relationship
  • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues
  • Handles equipment challenges and changes in a timely and professional manner
  • Follow all venue safety requirements and supplier protocols
  • Understands company processes, follows procedures and completes systems entry and paperwork accurately
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike
  • Interacts with other staff and outside vendors for equipment
  • Completes order entries in Navigator, as needed
  • Load, unload, or store gear and equipment, as needed
  • Preparing, labeling, and scanning equipment, as needed
  • Learn about the inner workings of the industry
  • Develop professional skills such as communication, teamwork, and problem-solving
  • Receive feedback and guidance from experienced colleagues

Requirements

  • Currently enrolled in a relevant degree program
  • Some customer service or hospitality experience is preferred
  • Some audio-visual experience or equivalent in educational environment is preferred
  • Excellent communication and customer service skills
  • Ability to work well in a team
  • Self-motivated and eager to learn

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
Encore Global - All Job Offers

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