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Beacon Technologies is seeking a Technician III for our client partner. The scope of this role requires broad and frequent interactions with customers and requires strong technical knowledge, problem solving skills, and excellent service and communications skills. Additionally, this position works with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services. This position requires knowledge of desktop and application support technologies and practices, networking hardware and connectivity standards, knowledge of information security practices, and core infrastructure components required to maintain and secure systems in local office environments.
Job Responsibility:
Broad and frequent interactions with customers
Work with secure networking technologies and systems, network and server infrastructure, and vendor-based Internet services
Maintain and secure systems in local office environments
May be asked to travel to the various offices to install equipment as needed
Requirements:
At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role
Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications
Experience providing diagnosis, problem resolution, and support for enterprise applications and systems
Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers
MUST be a CURRENT Wisconsin resident
NO RELOCATION IS ALLOWED
Nice to have:
Experience working on project-based teams that follow Agile methodologies
Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications
What we offer:
Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees