Technician I – Instrument Service

• Troubleshoots, repairs, and performs quality assurance checks on Heska’s line of instrumentation, including, but not limited to infusion pumps and additional instrumentation.
• Tracks to individual performance goals, repair quality standards, and key operational performance targets, including, but not limited to turnaround times and failure rates.
• Provides customer service and support, and occasionally interacts with customers, as deemed necessary by the Instrument Service Supervisor.
• Acquires skill in the repair of additional instrumentation under the tutelage of Senior Technicians and self-study of service and user’s manuals.
• Prepares service reports and appropriate documentation for each instrument serviced in a timely manner.
• Provides input by monitoring trends in terms of instrumentation reported problems, technical findings, and repair resolutions.
• Other duties such as periodic independent studies, quality control, and acceptance testing, as assigned.

• Technical Studies/AAS degree in Electronics or related field, or minimum of 3 years’ experience in related field.
• Biomedical Engineering, veterinary lab, and/or medical technology experience a plus.
• Demonstrated proficiency in the areas of basic electronics, fluidics
• must display electromechanical aptitude.
• Competent in the use of basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Ability to interpret fluidic and electronic schematic diagrams.
• Ability to deliver a high level of quality and accuracy, with minimal-to-error-free results.
• Excellent attention-to-detail and organizational skills.
• Effective internal and external customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions.
• Ability to communicate in a clear and effective manner, both verbally and in writing.
• Demonstrated ability to maintain a positive attitude to promote a healthy team environment.
• Intermediate abilities with Microsoft Office Suite, Internet Software and E-mail.
• Commitment to Heska’s Promise and Creed.
• Ability to read, analyze and interpret technical procedures.
• Ability to effectively present information and respond to questions from managers, clients and customers.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• ability to compute rate and percent and draw and interpret bar and line graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Biomedical Engineering, veterinary lab, and/or medical technology experience

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts