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SITA Logo SITA · IT - Administration

Technician Field Ops

United States, Denver Employment contract 45000.00 - 50000.00 USD / Year · Job Posted May 16, 2026
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Job Description

This role supports SITA's growth by delivering high-quality technical field services to customers onsite or at airports. Work is performed according to SITA standards, with a focus on excellent customer satisfaction. For Internal Desktop roles, customers are primarily internal, airline/airport experience isn't required, and there are no billing duties. A general understanding of LAN/WAN troubleshooting and configuration is needed, with responsibilities limited to the country level.

Job Responsibility

  • Provide field support to internal and external customers, ensuring alignment with SLAs and contracts
  • Maintain and troubleshoot customer IT equipment to ensure proper functionality
  • Perform onsite interventions promptly following Service Desk requests
  • Act as the customer's SPOC when needed, coordinating with internal teams and the Service Desk
  • Repair faulty equipment locally and escalate to resolver groups when necessary
  • Minimize repair cycles by initiating quick returns and replacements of faulty equipment
  • Manage spare parts usage and ensure timely replenishment based on policy
  • Follow installation guidelines and use proper tools to complete tasks to high standards
  • Conduct preventive maintenance and coordinate acceptance testing with customers and third parties
  • Accurately log service details and complete all required documentation, including the AVMA Daily Diary

Requirements

  • At least 1 year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN)
  • Proven ability to work directly with external customers
  • Experience meeting Service Level Agreements (SLAs)
  • Hands-on support at customer locations
  • Strong troubleshooting and customer service skills
  • Diploma or certificate in Computer Science, Electronic Engineering, or equivalent local IT qualification
  • Currently pursuing or working towards CompTIA A+ certification

What we offer

  • Employee Assistance Program (EAP)
  • Training platforms including LinkedIn Learning
  • Competitive benefits tailored to the local market and your employment status
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