Technician, End User Support Job at T-Mobile (Augusta)

Technician, End User Support

The End User Support (EUS) Technician works onsite providing tier 1 and tier 2 d...

Location

United States , Rochester

Salary:

23.76 - 42.86 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Associate's Degree Computer Science or equivalent
1-year related IT Field experience. Hands on Enterprise experience in computer support
1-year related IT Field experience. Experience understanding an Enterprise/Call Center or Retail Environment
Customer Service - Able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting Skills - Basic level understanding of troubleshooting application (O365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - Ability to diagnose and repair client hardware to include things such as
desktops, laptops, monitors, mice, point of sale systems, client periphrials, mobile devices, printers, docking stations, etc.
Networking - Basic understading of networking technologies to include TCP/IP, Wireless technologies, patch panels, cabling, etc.
Telephony - Basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Ability to work independently, manage time/resources in an organized fashion with quality and communication and documentation.

Job Responsibility

Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests.
Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems.
Implement, replace, and decommission systems. Provide training on new systems as needed.
Participate and provide input to problem management process and knowledge management system
Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up.
Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks.
Contribute by creating Knowledge Articles
Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets).
Training and skill development

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays

Fulltime

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

Sr Technician, End User Support

This role supports the continuous and effective operation of corporate systems b...

Location

United States , Frisco

Salary:

29.93 - 53.98 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent
3 years IT related Field Experience
Hands on experience in computer support, preferably with some experience understanding an Enterprise/Call Center Environment
Communication Management
Computer Hardware
Computer Networking
Customer Experience (CX)
Customer Service
Desktop Analytics
Hardware Support

Job Responsibility

Resolve incidents and requests related to client hardware, desktop applications, operating systems, network issues, and peripheral devices to maintain system functionality
Create, review, and approve knowledge base articles to enhance support resources and information sharing
Identify incident trends, diagnose problems, create problem records, and manage problem resolution to reduce recurring issues
Manage escalations from the support organization and leadership, ensuring resolution, documentation, and follow-up
Lead local site operations to ensure compliance with support standards and guide other support staff
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
employee stock purchase plan
401(k)
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

End User Support Technician

The End User Support Technician role involves providing technical support to off...

Location

Mexico , Reynosa

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 6-9 years relevant experience
High School Diploma or equivalent
Undergraduate degree or some college coursework preferred
Strong knowledge of Windows operating system environment
Excellent customer/client service skills
Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Provide in-person and remote technical support for office and plant floor users and devices.
Provide IT support and customer services, to ensure the users are satisfied with their IT support experience.
Own the issues through resolution.
Provide onsite in person technical support for office users and manufacturing plant users and devices.
May make policy recommendations to managers and be an escalation point for less experienced team members.
Perform troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets.
May respond to calls after normal business hours per leader instructions.
Identify potential issues that could adversely impact end user experience and takes corrective action.
Interact directly with clients and other internal and external sources to resolve issues.
Provide level 1 smart hands support for network and server issues.

End User Support Technician

The End User Support Technician plays a crucial role in providing technical supp...

Location

Mexico , Reynosa

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 6 years relevant experience
High School Diploma or equivalent
Strong knowledge of Windows operating system environment
Excellent customer/client service skills
Verbal and written communication skills with emphasis on customer service
A+ desktop or equivalent skill set is required
Ability to physically perform general office requirements
Ability to multi-task in a dynamic, fast-paced environment
Strong analytical and problem-solving skills
Active communicator

Job Responsibility

Provide onsite in person technical support for office users and manufacturing plant users and devices
Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
May respond to calls after normal business hours
Identifies potential issues that could adversely impact end user experience and takes corrective action
Interact directly with clients and other internal and external sources to resolve issues
Provide level 1 smart hands support for network and server issues
Follow up with clients to ensure high satisfaction on issue resolution

Fulltime

End User Support / Tech Bar Technician

The End User Support Technician role at NTT DATA involves providing onsite suppo...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 2-4 years relevant experience
High School Diploma or equivalent
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Bilingual mandatory (French and English)

Job Responsibility

Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
Support walk-up bar - assist users with all computer related issues, questions, requests
Provide exceptional customer service
Work may require discretion and independent judgment for non-routine matters
May make policy recommendations to their managers and be an escalation point for less experienced team members
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Update and resolve tickets in a timely manner to achieve Service Levels

New

End User Technician

We are looking for an End User Technician to provide dependable desktop and end-...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in desktop support, help desk, or end-user technical support roles
Strong communication skills with a consistent focus on customer service and user satisfaction
Working knowledge of ServiceNow or a similar ticket management platform
Experience supporting Microsoft technologies, including Windows 10, Office 365, Active Directory, and Azure AD
Familiarity with Microsoft Intune and endpoint support processes is preferred
Ability to perform basic troubleshooting for software, hardware, and peripheral issues
Comfortable handling multiple support tasks at once while staying organized and meeting service expectations

Job Responsibility

Deliver front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner
Manage and update service requests through the ticketing system, ensuring accurate documentation, clear communication, and proper follow-up
Provide hands-on support for desktops, laptops, peripherals, and other end-user equipment, including setup, maintenance, and basic repair tasks
Assist with user account administration and access support within Active Directory, Azure AD, Office 365, and endpoint management tools such as Intune
Troubleshoot Windows 10 and other Microsoft environment issues to restore productivity and minimize disruption for end users
Coordinate with senior engineering or infrastructure teams when issues involve servers, networking, or escalations beyond standard desktop support scope
Apply established IT support practices and operational procedures while managing multiple requests and priorities effectively
Contribute to a high-quality customer experience by communicating clearly with users and providing attentive, responsive service throughout issue resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time and paid holidays

Fulltime

New

Senior IT Technician (End User Computing)

Are you a skilled IT professional looking for a more balanced role that combines...

Location

United Kingdom , Cheltenham

Salary:

34000.00 - 38000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 08, 2026

Requirements

Proven experience diagnosing, repairing, and supporting macOS, iOS and Windows desktop environments at scale
Clear, empathetic communication
The confidence and focus to manage your own workload and operate autonomously
A logical approach to learning

Job Responsibility

Configure, maintain, and optimize our Microsoft Intune and Jamf (Pro/School) environments
Design and deploy device compliance policies, configuration profiles, and automated patch management workflows
Take ownership of complex 2nd line support tickets escalated by our front-line technicians
Diagnose and resolve advanced device, software application, and user profile issues
Build, test, and deploy software packages across macOS, iOS and Windows operating systems
Partner with our Infrastructure Specialist on cross-department projects
Work closely with external specialist suppliers for higher-risk configurations
Help with daily first-line tickets during busy periods
Cover the standalone Saturday morning shift (1-in-6 during term time)
Create clear technical documentation and standard operating procedures

What we offer

Lunch during term time
Executive Pension Scheme
Complimentary membership to College's gyms and pool
Discounts at local retailers
Health & wellbeing and hospitality venue discounts

Fulltime

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Technician, End User Support

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