Technician 2, Installation & Service - Residential Services Job at Comcast Advertising (Bennington)

Job Description

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.

Job Responsibility

Perform installations and changes of service
Perform service calls and troubleshoot the drop from the tap to the customer's equipment
Assess and design basic home networks using appropriate technology
Complete associated record keeping in a timely manner
Determine acceptability of service by reviewing and confirming quality of service
Determine appropriate placement of devices and design of Wi-Fi network in the home
Communicate, engage and provide customer with education on products and services
Clean, maintain and stock vehicle and equipment
Reconcile with warehouse regarding issued CPE (customer premise equipment)
Properly operate and maintain installation tools, technology and equipment
Demonstrate the ability to navigate digital tools including work order management and digital diagnostics
Use sound judgment in decision-making, problem-solving, project management
Perform jobs from high places (on poles and roofs)
Drive company vehicle during performance of duties in a safe and responsible manner
Effectively communicate with customers and co-workers
Meet or exceed established goals and performance metrics

Requirements

High School Diploma / GED
Achieve required training, certifications and safety requirements
Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
Valid driver's license
Ability to lift and carry loads of 70 lbs. or more
Ability to work from high places (on poles and roofs) including climbing poles with proper equipment
Ability to work in confined spaces such as crawl spaces or attics
Ability to work while standing 50 -70% of the time
Ability to work near power lines and electricity
Ability to work in areas with exposure to moderate noise levels
Ability to work in various weather conditions, including heat, cold, rain and other precipitation
Ability to work nights and weekends, variable schedule(s) and overtime as necessary
Regular, consistent and punctual attendance

Nice to have

Customer-Focused
Professional Etiquette
Adaptability
Technical Knowledge
Self Motivation
Communication
Critical Thinking Problem Solving
Resilience

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

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Technician 2, Installation & Service - Residential Services

Job Description

Job Responsibility

Requirements

Nice to have

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