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Technician 2, Installation & Service - Residential Services

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Location:
United States , Bennington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

22.00 USD / Hour
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Job Description:

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.

Job Responsibility:

  • Perform installations and changes of service
  • Perform service calls and troubleshoot the drop from the tap to the customer's equipment
  • Assess and design basic home networks using appropriate technology
  • Complete associated record keeping in a timely manner
  • Determine acceptability of service by reviewing and confirming quality of service
  • Determine appropriate placement of devices and design of Wi-Fi network in the home
  • Communicate, engage and provide customer with education on products and services
  • Clean, maintain and stock vehicle and equipment
  • Reconcile with warehouse regarding issued CPE (customer premise equipment)
  • Properly operate and maintain installation tools, technology and equipment
  • Demonstrate the ability to navigate digital tools including work order management and digital diagnostics
  • Use sound judgment in decision-making, problem-solving, project management
  • Perform jobs from high places (on poles and roofs)
  • Drive company vehicle during performance of duties in a safe and responsible manner
  • Effectively communicate with customers and co-workers
  • Meet or exceed established goals and performance metrics

Requirements:

  • High School Diploma / GED
  • Achieve required training, certifications and safety requirements
  • Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
  • Valid driver's license
  • Ability to lift and carry loads of 70 lbs. or more
  • Ability to work from high places (on poles and roofs) including climbing poles with proper equipment
  • Ability to work in confined spaces such as crawl spaces or attics
  • Ability to work while standing 50 -70% of the time
  • Ability to work near power lines and electricity
  • Ability to work in areas with exposure to moderate noise levels
  • Ability to work in various weather conditions, including heat, cold, rain and other precipitation
  • Ability to work nights and weekends, variable schedule(s) and overtime as necessary
  • Regular, consistent and punctual attendance

Nice to have:

  • Customer-Focused
  • Professional Etiquette
  • Adaptability
  • Technical Knowledge
  • Self Motivation
  • Communication
  • Critical Thinking Problem Solving
  • Resilience
What we offer:
  • Paid Time off
  • Physical Wellbeing benefits
  • Financial Wellbeing benefits
  • Emotional Wellbeing benefits
  • Life Events + Family Support benefits

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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