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GENESYS Consulting Services Logo GENESYS Consulting Services · IT - Administration

Technical Writer

United States, Albany · Job Posted June 15, 2026
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Requirements

  • 48 Months of Experience in drafting and developing technical writing efforts across software documentation, business processes, and IT operations
  • 48 Months of Experience in breaking down complex information and organizing it logically for the user, with a focus on clarity, accuracy, and consistency
  • 48 Months of Experience in research and information gathering, including document analysis and interviewing stakeholders and subject matter experts (SMEs)
  • 60 Months of Experience utilizing Microsoft Office products (Word, Excel, Visio) to support documentation development and delivery
  • 36 Months of Experience in document management: organizing information
  • creating diagrams, charts, and other visual aids
  • and using documentation systems
  • 36 Months of Experience working independently and collaboratively with cross-functional teams, including developers, analysts, operations and customer support, to ensure documentation aligns across system and business functions and meets user needs
  • 36 Months of Experience in reviewing and testing documentation, including the incorporation of feedback to update and improve content and testing for usability and accuracy
  • 36 Months of Experience utilizing industry standard technical summary and reporting techniques
  • Bachelor’s Degree
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